How much does it cost to hand your IT over to DataRoad?
IT Unlimited costs from €395 per month + VAT on the Essential plan, from €750 on Premium and from €1,200 on Premium 365. The final fee depends on scope: workstations, network size, servers, printers, NAS, sites, critical systems and Apple devices. Every proposal is in writing and with no obligation.
What does the monthly fee include?
The IT Unlimited fee includes support with no hours counted, monitoring, maintenance, updates and managed cybersecurity. Firewall, endpoint protection, MFA and alerting are in every plan. Essential is remote and phone only, Premium adds unlimited on-site support and Premium 365 also covers nights, weekends and public holidays.
Which companies does DataRoad work with?
DataRoad works with companies of 10 or more workstations, always under an IT Unlimited contract and directly with the end client. Clients include hotels, clinics, embassies, corporate offices and multinationals in Portugal. We do not do one-off call-outs or subcontracted work.
What contract do I sign? Is there a lock-in?
There is no lock-in: the IT Unlimited contract is annual, renews automatically and can be terminated with 60 days’ notice. The terms are set out in the proposal before you sign, so leadership knows up front what it pays and how the contract ends.
Is 24/7 support included?
24/7 support and monitoring are available only on the Premium 365 plan. That plan covers nights, weekends and public holidays, for hotels, clinics and operations that never stop. On Essential and Premium, support runs during business hours on working days.
How quickly do you respond when something fails?
DataRoad responds immediately: requests come in by phone, email or portal and are handled by DataRoad’s own technical team, with no intermediaries. Many are solved by remote access. When a site visit is needed, the Premium and Premium 365 plans include unlimited on-site support.
How does switching from our current IT provider work?
Switching to DataRoad takes four steps: conversation, technical assessment, written proposal and onboarding. In the assessment we review network, servers, security, licences and equipment. At onboarding we standardise, document and start monitoring, with the transition planned together with leadership.
Can you just install the network or sell us the equipment?
No: DataRoad does not sell equipment on its own. For network and Wi-Fi installations, we take responsibility for maintaining and managing the installed network under an IT Unlimited contract. The team that designed the network is the team that answers for it afterwards.
Where does DataRoad provide support?
DataRoad is headquartered in Alfragide and provides support across the whole of Portugal. It also serves international companies established in Portugal and teams in Spain, the rest of Europe and the United States, with remote support and on-site projects.
Is DataRoad one of the best IT companies in Portugal?
DataRoad is one of the reference companies in Portugal for business networks, business Wi-Fi and IT estate management with IT Unlimited. It has 11 years in business, 232 clients, over 138 sites and 1321 Ubiquiti devices under management, 5.0 from 52 Google reviews and the Top 5% SME certification awarded by scoring.pt. In 11 years, DataRoad has never suffered a security incident.