Managed IP PBX Phone System in Portugal: Business Voice Over Your Network, With a Single IT Partner

A missed call rarely shows up in a report, but it is almost always a customer who went to call someone else. An IP phone system solves this with call queues, ring groups and auto attendant, and it runs over the internet, with no dedicated infrastructure or building work.

When the same team manages the network, the firewall and voice, there is no blame game between the IT supplier and the carrier. DataRoad installs, configures and remains the single point of contact, for voice too.

• Real mobility The same extension on the desk phone, laptop and mobile.
• Numbers from any city Landline numbers from other locations, even without an office there.
• Growth without limits New extensions whenever you need them, with no new equipment.
• Savings from the first month Calls over the data network instead of leased lines.

The choice depends on who is responsible for what and how the current numbers are kept. The differences are set out in detail in the guide cloud or on-premises phone system: what changes with each model.

• Auto attendant (IVR) Voice menus, routing by department, time and availability, and out-of-hours messages.
• Queues and ring groups Simultaneous, sequential or rotating ringing, with hold music and estimated wait time.
• Softphone and mobile app Windows, macOS, iOS and Android; callers cannot tell whether the employee is out of the office.
• Call recording With retention and consent rules defined with the company.
• Reports Answered and missed calls, waiting times and performance by queue.
• Number porting Current numbers move to the new SIP carrier with no period without phones.

We configure Yealink, Grandstream and Cisco IP phones in entry, mid and high-end ranges, chosen for each position: reception, sales or meeting room. Anyone who does not want a physical phone works with the softphone alone.

In warehouses, clinics, hotels and restaurants we install DECT IP, with coverage throughout the building and handsets that work as full extensions. Because voice runs on the network, we design the structured cabling and PoE switching with the phones in mind from the start.

The price depends on four factors: number of extensions, model (cloud, on-premises or hybrid), voice channels and numbers contracted, and handsets. In the cloud you pay a monthly fee per extension; with an on-premises system you invest in the server and pay only for maintenance.

Savings come from three sources: you stop renting analogue lines, internal calls between offices no longer cost anything and maintenance of the old phone system disappears. The five components of the cost, the five-year comparison between owning a system and the cloud, and what is usually hidden in proposals are in the article how much a business phone system costs.

1. Survey — extensions, numbers, current carrier and capacity of the existing network.
2. Configuration — phone system, IVR, queues and extensions set up and tested before going live.
3. Number porting — numbers move carrier on a scheduled date, with no days without phones.
4. Ongoing management — changes to extensions, messages and hours included in the contract.

• 11 years and 232 clients Network, security and communications managed since 2015.
• Top 5% PME Distinction awarded by scoring.pt.
• 5.0 on Google From 52 client reviews.

The phone system is provided exclusively under an IT Unlimited contract. DataRoad does not carry out one-off interventions or sell standalone equipment: it takes full responsibility for the client's environment.

• Networks business networks for offices and business Wi-Fi 6 and 7 with centralised management.
• Security managed firewalls and cybersecurity with traffic segmentation and secure remote access.
• Data servers, cloud and backups with tested restores.
• Users user support, remote, on-site and by phone, with immediate response times.

See the communications and network projects we have delivered in DataRoad news and projects and come back to this IP PBX phone system page whenever you need.

Send us the number of extensions, the numbers you have today and your current carrier, and we will compare line by line with what you pay. No-commitment proposal, with a reply the same day.

More than 10 workstations · support contract · remote, on-site and phone support.

Request an IP phone system proposal · +351 211 459 950* · sales@dataroad.pt

*Call to a Portuguese landline.

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