DataRoad - IT Services and Consulting

IT Unlimited Essential: remote managed IT from €395

IT Unlimited Essential: unlimited remote and phone support, monitoring and patching from €395/month + VAT for 10 workstations. Request a no-commitment quote.

More than 10 workstations · support contract · remote, on-site and phone support

11years in business
232active clients
1321network devices managed
Top 5%SME · scoring.pt
At a glance

For decision-makers short on time.

  • 01From €395/month + VAT for 10 workstations, with the final price fixed in writing.
  • 02Unlimited remote and telephone support in business hours; no call-outs.
  • 03Monitoring with alerts, managed patching, PC management and a monthly report.
  • 04Annual contract, 60 days' notice, no lock-in.

Paying an engineer by the hour whenever something breaks is expensive and leaves the company with no idea of the state of its IT. IT Unlimited Essential replaces that model with a fixed retainer from €395 per month + VAT for 10 workstations: unlimited remote and telephone support during business hours, monitoring with alerts, managed patching and a monthly estate report, with response times written into an SLA.

What does it cost and what determines the price?

From €395 per month + VAT, for 10 workstations. The final amount depends on what there is to manage and is fixed in writing after a no-commitment analysis.

  • Workstations From 10.
  • Network Size and complexity.
  • Servers, sites, printers and NAS How many are under management.
  • Critical systems and Apple equipment Require dedicated attention.

Hospitality, healthcare, multiple sites, servers and guest networks call for a tailored proposal; in those cases the "from" price does not apply.

What do you receive every month?

ServiceHow it works
Remote and telephone supportUnlimited, during business hours, by certified engineers and with no queues
Ticketed requestsA dedicated portal, priority by criticality and a history of every request
SLAImmediate response, with deadlines defined in the contract
MonitoringAutomatic alerts when a system departs from normal
UpdatesSecurity and system patches applied by us
PC managementWorkstations looked after continuously
ReportThe state of the IT estate, every month

Why is a remote-only plan enough for so many companies?

Because the overwhelming majority of everyday requests are resolved remotely, in minutes. By not including call-outs, Essential is within reach of smaller organisations without losing the essentials: monitored systems and responses with deadlines.

It is the shift from reacting to failures to preventing them. Start here and move up a tier when operations demand it.

What is left out, and which plan has it?

  • On-site engineer Unlimited in-person support in IT Unlimited Premium, from €750 per month + VAT.
  • Full estate management Including antivirus/EDR, managed firewall and Microsoft 365 administration, also in Premium.
  • Out of hours Nights, weekends and public holidays only in Premium 365, from €1,200 per month + VAT.

To compare the model with other ways of buying IT, read IT Unlimited versus hour banks, classic retainers and outsourcing.

Which contract terms apply?

  • Duration Annual, with automatic renewal.
  • Exit 60 days' notice, no lock-in.
  • Scope Only companies from 10 workstations, directly with the end client.
  • Model DataRoad does not do ad hoc call-outs or sell standalone equipment; it takes full responsibility for the environment.

Questions from decision-makers

Does Essential include call-outs?

No. It is a remote and telephone support plan; on-site support is in Premium and Premium 365.

Which technical services are included?

Unlimited helpdesk, PC management, monitoring, patching and a monthly report. Antivirus/EDR and Microsoft 365 management are not part of Essential.

How do the three tiers differ?

Essential is remote and telephone, Premium adds unlimited on-site support and Premium 365 adds nights, weekends and public holidays.

Is managed cybersecurity in Essential?

In part. Monitoring with alerting is; managed firewall and antivirus/EDR are in the Premium plans, along with probes, endpoints and 2FA/MFA.

What is the response time?

Immediate, with priorities and coverage written into the SLA.

Do you work with companies outside Greater Lisbon?

Yes. Our head office is in Alfragide and support covers the whole country, including international companies and teams without a physical office, remotely.

More projects and news in DataRoad news.

Want to know the exact price for your company?

Tell us how many workstations and which systems you have. An engineer replies the same day with a no-commitment proposal.

More than 10 workstations · support contract · remote, on-site and telephone support. Call +351 211 459 950* or write to sales@dataroad.pt.

*Call to a Portuguese landline.

DataRoad · IT Unlimited Essential

One StepAhead of IT.

IT Unlimited Essential: unlimited remote and phone support, monitoring and patching from €395/month + VAT for 10 workstations. Request a no-commitment quote.

  • Starlinkand redundant internet at our datacenter
  • 11years in business
  • Top 5%SMEs · scoring.pt

We do IT right.

Trust
5,0★★★★★52 Google reviews
Contact

Let’s talk about your operation.

We work directly with the end client, under contract, with companies of 10 or more workstations.

Phone+351 211 459 950**Call to a Portuguese landline
HeadquartersAvenida dos Moinhos 12 B, 2610-119 Alfragide, Portugal

More than 10 workstations · support contract · remote, on-site and phone support

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