IT Unlimited Premium: unlimited on-site IT support

• Unlimited on-site presence Call-outs included, no hour counting.
• Complete IT estate management Workstations, servers, network and wireless, with an inventory that is always up to date.
• Managed cybersecurity Firewall and antivirus/EDR managed by us, backups and data protection.
• Microsoft 365 Administration included.
• Priority SLA Immediate response to critical incidents, advanced monitoring and patch management.
• Dedicated helpdesk During business hours, staffed by engineers who know your environment.

Every call goes to someone who already knows your network, your servers and your users. Nobody starts from scratch.

On site. Essential, from 10 workstations, is remote and telephone only. With Premium the team comes to your premises whenever needed, and the fee stays fixed, however many interventions there are in the month.

See the full comparison in IT Unlimited plans side by side and why Premium replaces the classic retainer in IT Unlimited versus hour banks and traditional outsourcing.

For mid-sized companies where an IT failure immediately means lost revenue and where billing IT by the hour no longer works. DataRoad becomes accountable for backups, firewall, Wi-Fi, network, servers and workstations. A single monthly fee covers every intervention, remote or on site.

From €750 per month + VAT, with a minimum monthly fee. The final amount depends on the size and criticality of the estate and network, the number of servers, NAS, printers and sites, critical systems, Apple equipment and the on-site support required. It is fixed in writing after a no-commitment analysis.

Complex infrastructures — hotels, healthcare units, multi-site companies, guest networks — receive a tailored proposal; in those cases the "from" price does not apply.

Then choose Premium 365. With Premium, the helpdesk follows business hours; Premium 365 adds nights, public holidays and weekends, and it alone includes 24/7 support.

DataRoad works only under contract, taking on the whole environment; we do not do one-off call-outs or sell standalone equipment. Tell us what you need and a specialist engineer will contact you the same day, with a no-commitment proposal. We do IT right.

More than 10 workstations · support contract · remote, on-site and telephone support. +351 211 459 950* · sales@dataroad.pt

*Call to a Portuguese landline.