Managed IT Department in Portugal: The Complete IT Function, Delivered by a Premium MSP With an Account Manager

• Prevention Monitoring detects the incident before anyone feels it.
• Predictability A fixed fee, with no bank of hours and none of the conflict of interest it creates.
• Single accountability Network, security, cloud and workstations with the same point of contact, with a name and phone number.
• Control Inventory, credentials and history documented and always available to the client.

Because the supplier bills more when there are more problems. It is not bad faith, it is the model: prevention is of no interest to whoever charges for the intervention. And the company pays twice — for the engineer and for its employees' downtime.

In a managed IT department, every incident becomes a cost to the supplier. Its interest is that nothing fails. The detailed comparison — the real cost of an in-house engineer, holidays, sick leave and four models side by side — is in IT Unlimited compared with retainers, hour banks and outsourcing.

An overview of all services is in managed IT services.

• Essential From €395/month + VAT; remote and phone support, with no site visits.
• Premium From €750/month + VAT; unlimited on-site support, visits included.
• Premium 365 From €1,200/month + VAT; as Premium, plus nights, weekends and public holidays.

Compare them in IT Unlimited plans.

The client has an identified account manager, processes and inventory maintained by us and monthly reports. The escalation chain is defined in the contract, so the service never depends on a single engineer. See how the model works in IT Unlimited.

1. Survey — equipment, licences, credentials and contracts in force.
2. Documentation — inventory, topology and credentials written up and handed to the client.
3. Orderly handover — no period when nobody knows where anything is; typically two to four weeks.
4. Operation — monitoring connected, SLA in force and an account manager with a name and phone number.

The full process is in how to change IT supplier without stopping operations.

• Hospitality and tourism High-density Wi-Fi, PMS and separate networks for guests and operations.
• Healthcare and pharmaceuticals GDPR, protected clinical data and critical systems available.
• Higher education and research Complex networks, hundreds of devices, international integrations.
• Diplomatic and government High security, confidentiality and technical rigour.
• Multinationals in Portugal A local partner that complies with global policies, in Portuguese and English.

• 11 years Of managed services for businesses, since 2015.
• 232 clients With active contracts.
• Top 5% PME Distinction from scoring.pt, two years running.
• 5.0 from 52 reviews On Google Business Profile.
• 1321 network devices Under management.
• Certifications Microsoft, Apple Technical Partner, Fortinet, Sophos, Ubiquiti, Dell, Cisco and VMware.

Headquarters in Alfragide (Lisbon), on-site support throughout Portugal and support for companies in Europe and the USA. Meet the team in who DataRoad is and see our projects in news and projects.

Service provided exclusively under an IT Unlimited contract — no one-off call-outs and no standalone equipment sales. No-commitment proposal, with contact on the same day. Request a managed IT department proposal.

More than 10 workstations · support contract · remote, on-site and phone support. Call +351 211 459 950* or write to sales@dataroad.pt.

*Call to a Portuguese landline.

DataRoad. We do IT right.