Managed IT services pricing: IT Unlimited plans

It is the entry point for organisations from 10 workstations that resolve almost everything remotely: remote and telephone support, with no visits to the premises.

• Service core Helpdesk with no request limit, PC management, monitoring, patching and remote support.
• Tickets Request portal and incident response under SLA.
• System security Centrally managed patches.
• Accountability An activity report every month.
• Availability Helpdesk during business hours, by email and phone.
• Out of scope Antivirus/EDR and Microsoft 365 management.

See the Essential plan in detail.

Because they want the whole estate managed and an engineer on site whenever needed, without counting hours.

• Full scope Unlimited helpdesk, Microsoft 365, PCs, antivirus/EDR, monitoring, patching and remote support.
• Unlimited physical presence Call-outs included, no cap on hours.
• Alerting The IT estate monitored end to end.
• Managed cybersecurity Firewall and antivirus under our management.
• Priority Immediate response on critical incidents and a dedicated helpdesk.

See the Premium plan in detail.

When operations continue after 18:30, on Saturdays or public holidays, and a failure at those times costs money.

• Premium base Everything Premium covers, with extended hours.
• Coverage 24 hours, 7 days, 365 days Nights, weekends and public holidays; it is the only plan with 24/7.
• Technical account manager With regular strategic alignment meetings.
• Disaster Recovery A business continuity plan.
• First in the queue Priority on network and infrastructure projects.
• Board-level reporting Executive and tailored.

See the Premium 365 plan in detail.

• Number of workstations With Essential, the price grows with workstations.
• Network Size and complexity of the infrastructure.
• Managed equipment Servers, locations, printers and NAS.
• Critical applications Systems the business cannot do without.
• Apple estate Mac, iPhone and iPad included in management.
• Extended hours Nights, weekends and public holidays, with Premium 365.

With Premium and Premium 365, the scope is sized to the scale and criticality of the estate.

We work only under contract: no ad hoc call-outs, no standalone equipment sales and full responsibility for the client's environment. Request a no-commitment proposal with a fixed price or revisit how the price is built.

More than 10 workstations · support contract · remote, on-site and telephone support.

Call +351 211 459 950* or write to sales@dataroad.pt.

*Call to a Portuguese landline.