Speak to an IT specialist today
Immediate response to requests
Tailored proposal with no commitment
A certified, experienced team
Network and infrastructure projects
On-site technical survey
Cabling, Wi-Fi and video surveillance
Planned delivery without stopping operations
Unlimited support
Requests, calls and remote sessions with no hours counted.
Fixed monthly fee
A predictable monthly fee, with no lock-in.
Three tiers
Essential, Premium and Premium 365 — choose your level of cover.
IT Unlimited — unlimited IT support for a fixed monthly fee
IT Unlimited is DataRoad's unlimited IT support service: a fixed monthly fee that covers support for your business, with no hours counted, no lock-in and — on the Premium plans — no call-out charges. It is the same service that supports 232 companies in Portugal — hotels, clinics, embassies, offices and multinationals.
You choose the level of cover, not the number of hours. If your operation runs during business hours, Essential or Premium will do; if it can't stop at any hour, there's Premium 365.
Headquartered in Alfragide, with support throughout Portugal — remote, on-site and telephone support.
Reference prices: Essential from €395, Premium from €750 and Premium 365 from €1,200 per month (+ VAT).
How it works
- A fixed monthly fee — the price doesn't change with the number of requests.
- No hour limits and no call-out charges on the Premium and Premium 365 plans. Essential covers remote and telephone support.
- Contractual response times, defined in an SLA rather than in verbal promises.
- Proactive monitoring, with alerting on servers, connections and backups — 24/7/365 on Premium 365.
- No lock-in and no set-up fees — we keep our clients through the quality of our service.
- A single point of contact for helpdesk, networks, cybersecurity, cloud and communications.
IT Unlimited contracts in action
This isn't a wall of logos. These are real contracts, with the scope and size stated in each case.
- Ventask — 350 workstations, firewalls and switches under contract.
- Velv by OnRising — contract expanded to 200 workstations.
- Uriach — contract renewed in Portugal.
See also: IT Unlimited vs. retainers, hour bundles and outsourcing · 24/7 IT monitoring (Premium 365) and NOC · Outsourced IT department for businesses · Switch IT provider without downtime
Practical guides on the DataRoad blog: What an hour of downtime costs · Why we don't do one-off support · IT contracts: exit and data clauses · Grants and funding for IT investment
Compare the plans
DataRoad IT Unlimited
Talk to DataRoad. We assess your operation and propose the right plan.
Choose the level of support
your business needs
IT Unlimited FAQs
Is there a minimum commitment period?
No. There's no lock-in and no set-up fee: the contract is annual, renews automatically, and you can terminate it with 60 days' notice. We work to keep our clients through the quality of our service.
Are on-site visits charged separately?
It depends on the plan. On Essential the service is remote and by telephone, and on-site visits are quoted separately. On the Premium and Premium 365 plans, on-site visits are included in the monthly fee, without limit.
What is the difference between Essential and Premium?
Essential is designed for companies with 10 or more workstations and covers remote and telephone support during business hours, with monitoring, update management and SLA-backed response times. Premium adds unlimited on-site support with visits included, complete IT estate management and managed cybersecurity. Premium 365 extends service to nights, weekends and public holidays, with 24/7 support and monitoring.
What about outside business hours?
Monitoring and alerting are part of every plan; round-the-clock 24/7/365 monitoring and out-of-hours support — nights, weekends and public holidays — are included in Premium 365.
How much does it cost?
The monthly fee depends on the number of workstations, servers and the level of cover chosen. We first carry out a survey of your infrastructure and then send you a proposal with a fixed price.
How do we switch from our current provider?
Without stopping operations, with a documented transition plan. We explain the process step by step in switching IT provider.
Which companies do you work with?
We work only with businesses, under contract, directly with the end client.
How we work
DataRoad does not provide one-off (one-shot) assistance, nor does it sell equipment on its own. We work under a contract with a fixed monthly fee, taking full responsibility for the client's environment.
Request an IT Unlimited proposal
Tell us how many workstations and servers you have and the cover you need. We carry out the survey and send you a proposal with a fixed price — with no commitment and a response the same business day.
Request a proposal · Call +351 211 459 950* *Call to a Portuguese landline
