How we work
A fixed monthly fee, with no hours counted
An account manager with a name and a phone number
Monitoring, backups and security included
Projects we've delivered
Hotels, clinics, embassies and offices
What was wrong and what changed afterwards
Named clients, not anonymous ones
11+ Years of Experience
Our own certified team
Cisco, Fortinet, Microsoft
Knowledge that stays with you
232+ Businesses Supported
From SMEs to multinationals
Clinics, hotels and embassies
Throughout Portugal
No Lock-in
Annual contract, no lock-in
Just 60 days' notice
Complete transparency
Measured Results
Top 5% SME (scoring.pt)
Immediate response
Written SLAs, honoured
IT Services
Certified and Specialised
The IT company that treats your IT as if it were our own. DataRoad is a Portuguese managed IT services company — an MSP (Managed Service Provider) — headquartered in Alfragide and supporting businesses throughout Portugal. Founded with a clear and uncompromising mission: to make sure companies' technology always works, with no failures, no surprises and no worries for the people who use it.
Over the years, we have built a portfolio that includes embassies, multinationals, hotels, clinics, universities and international companies setting up in Portugal — organisations that chose DataRoad not because it was the cheapest option, but because it was the most reliable. That recognition is no accident. It is the direct result of a very specific way of working: with technical rigour, immediate response and a genuine commitment to every client's results.
We do IT right. It isn't just a slogan. It's how we show up for every intervention, every project and every client — from day one.
Figures, plans, terms and certifications in one place: see the DataRoad facts sheet.
Our story
DataRoad was born from the conviction that the Portuguese IT support market deserved something different.
A model that put the client at the centre — not billable hours, not lock-in contracts, not clauses that make leaving difficult. A model based on results, transparency and a genuine partnership.
We began serving our first companies in Lisbon with a simple proposition: we take full responsibility for your IT, we handle everything, we respond immediately and the price is fixed. No small print.
That model — now formalised in the IT Unlimited contract — proved to be exactly what businesses needed.
We have grown steadily, year after year, through direct recommendations from our clients.
In 2022 and 2023, DataRoad was recognised as one of the Top 5% best SMEs in Portugal, with a Performance and Financial Strength Index rated Excellent and growth of 73%. Not by accident — by method. DataRoad continues to grow by around 38% a year, steadily onboarding new Portuguese and international companies.
Today we serve 232 companies across Portugal, with an experienced technical team, certified by the market's leading manufacturers and focused on a single obsession: making sure our clients' IT always works.
What sets us apart
Manufacturer certifications
Certified partners of Ubiquiti, Cisco, Sophos, Fortinet, Dell, Microsoft, VMware and Apple. It isn't decoration: it's knowledge validated by the people who make the equipment we install.
Those who install are those who support
In this market it's common for the project team to disappear after handover. Here, the people who designed and installed the network are the ones who look after it afterwards.
No lock-in
IT Unlimited has no minimum commitment period. It's the most direct way of ensuring the service earns its place every month.
SLAs we honour
Immediate response to urgent incidents, with times written into the contract — not promises of a response.
Our own team, here
Headquartered in Alfragide, with site visits throughout Portugal. Whoever answers knows the infrastructure of whoever is calling.
Continuous monitoring
24 hours a day, 365 days a year on the Premium 365 plan, across all the infrastructure we manage — included in the contract.
Sectors we serve
Hospitality
Guest Wi-Fi, PMS, check-in and billing, where downtime is measured in guests waiting at the desk.
Healthcare and clinics
Clinical management and medical imaging, with their own confidentiality and retention requirements.
Embassies and international organisations
Environments with security and compliance rules defined outside Portugal.
International companies
Operations in Portugal that report to a parent company in another country and must speak the same technical language.
Higher education
Hundreds or thousands of users, open networks and an academic calendar that allows no downtime.
Growing SMEs
Most of our clients: companies that grew faster than their IT.
DataRoad IT Unlimited
Talk to DataRoad. We assess your operation and propose the right plan.
Mission, vision and values
Mission — to make sure businesses' technology works, without them having to think about it. Vision — to be the benchmark MSP in Portugal for demanding organisations.
Values — responsibility (once we take on a client's IT, the problem becomes ours), transparency (we communicate clearly, even when the news is bad), technical excellence (continuous training and active certifications), partnership (clients are not tickets) and availability (24 hours a day, 365 days a year on Premium 365).
DataRoad in numbers
Why the most demanding businesses choose us
Embassies choose us because security and confidentiality are non-negotiable; hotels because one night with the Wi-Fi down turns into complaints; clinics because the system has to be available when the patient is at the door. The common denominator is always the same: these are organisations where IT cannot fail — and where nobody has time to manage the supplier.
We do IT right.
A benchmark in PortugalIT networks and IT estates: one of Portugal's leading companies
Structured cabling, business Wi-Fi and managed firewalls: we design and maintain the network that supports your business, with support included in the same contract.
Some of the companies that work, or have worked, with us
Trust built project by project, year after year
What We DoIT services for businesses
From the day-to-day helpdesk to critical infrastructure: a single point of contact for everything your company needs in IT, with immediate response and an SLA defined by contract.
IT Unlimited
Unlimited IT support for a fixed monthly fee, with on-site visits included and no lock-in.
Learn moreStructured Networks and Cabling
Design, installation and certification of cabling, Layer 3 switching and PoE power.
Learn moreBusiness Wi-Fi 6 and 7
Coverage surveys, installation and centralised cloud management, with networks segregated by user profile.
Learn moreManaged Cybersecurity
Business-grade firewall, traffic segmentation, managed antivirus and secure remote access.
Learn moreServers, Cloud and Backups
Servers, NAS, Microsoft 365 and backups with periodically tested restores.
Learn moreIP Communications and CCTV
IP phone systems and video surveillance with continuous recording and GDPR compliance.
Learn moreWorking with people who don't know your business always produces the same result: too many solutions and too few results.We are a Portuguese team focused on SMEs, with more than a decade of keeping businesses running smoothly.Come and meet us: book a conversation
+351 211 459 950*
(*Call to a Portuguese landline)
sales@dataroad.pt
The manufacturers that recognise us as partners
Technical relationships built over more than a decade
Latest news
Our projects
Who we are and how we have looked after our clients' IT since 2015.
Meet the Team That Looks After Your IT Alongside demanding businesses since 2015, with dedication and specialist know-how.
Talk to Us Now
Contact Form
Request a proposal from DataRoad. We take care of the rest with a fast, clear response tailored to your company's needs.
Tell us what you need. IT support, network installation, cybersecurity, an office move or simply a second opinion on your IT infrastructure — we are here to help.
Fill in the form and a specialist engineer will get in touch with you the same day.
Frequently asked questions
Who is DataRoad?
A Portuguese managed IT company for businesses, headquartered in Alfragide (Amadora) and 11 years in the market.
What services do you provide?
Managed IT under the IT Unlimited model, cybersecurity, networks and business Wi-Fi, cloud and Microsoft 365, backups and business continuity, and IP telephony.
Who does DataRoad work for?
Businesses only, including international companies operating in Portugal. We do not provide services to private individuals.
Where do you provide your services?
Remote and telephone support throughout Portugal and, depending on the plan, on-site support. On the Premium plans, on-site visits are included.
How can I reach the team?
By phone (+351 211 459 950*), by email (sales@dataroad.pt) or via the form on our contact page. *Call to a Portuguese landline.
