IT Outsourcing in Portugal: A Premium MSP in Place of Your IT Department

Because it is expensive and leaves the company exposed. An in-house engineer costs more than €30,000 a year, masters a fraction of the technologies required and has no cover during holidays or sick leave. For most companies with up to 250 employees, it is an expensive and fragile solution.

With a Managed Services Provider you get systems, networks, cybersecurity, cloud and voice for less than that salary. The infrastructure is documented and the knowledge belongs to the company.

• 232 companies Supported in Portugal, from SMEs to multinationals.
• 11 years Of managed services since 2015, with our own team and no subcontracting.
• Top 5% PME Distinction awarded by scoring.pt.
• Immediate response With maximum timescales fixed in the contract's SLA.

• Essential From €395/month + VAT, from 10 workstations; remote and phone support, with no on-site visits.
• Premium From €750/month + VAT; unlimited on-site support, visits included and Microsoft 365 management.
• Premium 365 From €1,200/month + VAT; everything in Premium, plus nights, weekends and public holidays, with 24/7 cover.

Annual contract with automatic renewal, 60 days' notice, no lock-in and no set-up fees. Compare the three IT Unlimited plans.

• Unlimited helpdesk Remote and phone on every plan, on site on Premium and Premium 365, with no limit on requests and no hourly charges; see the user helpdesk.
• NOC and monitoring Servers, network and critical services with real-time alerting; 24/7 only on Premium 365.
• Managed cybersecurity managed firewalls, endpoint protection, access policies and GDPR compliance.
• Servers, cloud and backups Microsoft 365, NAS and backups with tested restores.
• Managed business networks structured cabling and switching and business Wi-Fi 6 and 7, from office to warehouse, from hotel to clinic.
• Voice and CCTV IP PBX phone systems with auto attendant, queues and reports, and GDPR-compliant video surveillance.

Migrations, office moves, new networks and new branch openings come in as projects within the contract. We do not carry out one-off call-outs or sell standalone equipment. To compare models, read IT Unlimited compared with retainers, hour banks and outsourcing and the guide to an external IT department.

1. Diagnosis — infrastructure, risks and current costs, with no commitment.
2. Proposal — scope, SLA and monthly fee fixed in writing.
3. Transition — documented onboarding in 30 days, with no downtime.
4. Operation — unlimited support, monitoring, monthly reports and review meetings.

A time zone aligned with London, technical talent, competitive costs and European stability are bringing more and more foreign companies to Portugal. If yours is opening an office in Portugal or building a team through nearshoring with ready-made infrastructure, we take care of the office, network, workstations, security and communications.

We have experience with multinationals, embassies and international schools, European invoicing and a team certified in Cisco, Fortinet, Sophos, Microsoft, Dell, HP and VMware.

• Panike Network and communications in a large-scale food manufacturing operation.
• France Affiches IT audit for a French large-format printing group, in Paris, followed by onboarding in Paris and Lisbon.
• Forward College Network and support at the Lisbon campus of a European university college.

All case studies · news and projects

• How to choose the best MSP in Portugal
• NOC and monitoring (24/7 on Premium 365)
• External IT department in Lisbon
• IT consultancy for businesses

Describe your operation and receive a managed services proposal with a fixed scope, SLA and monthly fee. Request a no-commitment proposal.

More than 10 workstations · support contract · remote, on-site and phone support. Call +351 211 459 950* or write to sales@dataroad.pt.

*Call to a Portuguese landline.

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