Managed Backup and Disaster Recovery for Businesses in Portugal: Tested Restores and Contracted RTO/RPO

When did someone last restore a file from your backups, from start to finish, and confirm it was correct?

If the answer does not come immediately, in practice there is no backup: there is a nightly process nobody knows is working. It is the first thing we check and the one we most often find failing.

The cause is rarely exotic: a disk that fails, ransomware, a corrupted database, someone deleting the wrong folder. In Portugal, ransomware has grown significantly in recent years and SMEs are the preferred target, because they are less well protected. Physical accidents and natural disasters complete the list.

• Operations stopped For hours, days or weeks.
• Information lost About clients, suppliers and partners, for good.
• GDPR Non-compliance with the potential for significant fines.
• Reputation Damage that is hard to repair in the market.
• Emergency recovery Often more expensive than several months of managed backup.

No company escapes every incident. What sets them apart is how long they take to get back to work.

• RTO and RPO in writing How long until operations resume and how much data can be lost, as a contractual obligation.
• Automatic backups Frequency defined to suit you, without depending on anyone's memory.
• 3-2-1 rule Three copies, on two different media, one off site.
• Geographic redundancy A replica in more than one location, in case you lose the building.
• End-to-end encryption Data protected in transit and at rest; only your organisation can read it.
• Daily verification A failed backup triggers an alert the same day; on Premium 365 monitoring is 24/7.
• Restore tests Periodic, by sampling, with the result recorded.
• Microsoft 365 Exchange Online, SharePoint, Teams and OneDrive with their own backup; see managed Microsoft 365 and cloud.

For disasters, the disaster recovery and business continuity plan defines replicas, cloud recovery and rehearsals with a report. The NOC and monitoring follow every job and send a monthly report of what went well and what did not.

• Hospitality Bookings, PMS and billing: downtime is measured in lost check-ins.
• Clinics and healthcare Clinical data with legal retention and confidentiality requirements.
• Education E-learning platforms and student data.
• Groups with several sites Consistent policies across branches and countries; see IT infrastructure for international companies.
• Public sector Strict compliance with archiving rules.

1. When was our data last backed up?
2. Has anyone confirmed it can be recovered?
3. Is our Microsoft 365 data protected?
4. How long would it take us to recover everything after a disaster?
5. Do we meet Portuguese record-keeping rules (Decree-Law no. 28/2019) with off-site backups?

A single “I don't know” is enough reason to act.

• Our own team Headquarters in Alfragide and on-site support throughout Portugal; whoever answers is whoever manages your backup.
• Full responsibility We manage, monitor, test and respond. If something goes wrong, the problem is ours.
• Everything in the contract Scope, SLA, immediate response times, tests and reports.
• Evidence 11 years, 232 clients and not a single DataRoad security incident in all that time.
• Contract only The service is part of the IT Unlimited plans, such as IT Unlimited Premium; we do not sell standalone backup software.

• The backup missing from Microsoft 365
• Test your backup in 30 minutes
• Backup and disaster recovery for SMEs
• Managed servers, cloud and backups
• Managed firewalls and network security
• Structured cabling and network infrastructure · business Wi-Fi 6 and 7 · IP communications and CCTV
• DataRoad news and projects

We check whether your backups really restore and give you the result in writing. Request a restore test.

More than 10 workstations · support contract · remote, on-site and phone support. Call +351 211 459 950* or write to sales@dataroad.pt.

*Call to a Portuguese landline.