IT Unlimited Premium 365: 24/7 managed IT, all year

Outside business hours, a traditional helpdesk simply does not answer. The fault waits, and with it the guests, the patients or the order. In continuous operations, the cost of one night without systems is almost always higher than a year of permanent coverage.

Premium 365 solves this with round-the-clock support, 365 days a year, and infrastructure monitoring that never switches off.

• Hospitality Reception, PMS and guest network working in the small hours.
• Healthcare Clinics with weekend appointments and systems that cannot fail.
• Production and retail Shifts, shops and warehouses without a break.
• Shared services and distributed teams Teams in Portugal connected to colleagues in other time zones.

• The full Premium base Unlimited on-site support with call-outs included and full estate management.
• Permanent coverage Day and night, every day, public holidays included.
• Technical account manager A single point of contact who knows your operation.
• Strategic alignment Regular meetings to plan IT with management.
• Business continuity Disaster recovery designed for you, with backups, replicas and restore tests.
• Project priority Preferential scheduling for network and infrastructure work.
• Board-level reporting Written for decision-makers, not engineers.

Day to day: unlimited helpdesk, Microsoft 365 and computer administration, EDR, patching, monitoring and remote support. Security is included in every IT Unlimited plan: managed firewalls, probes, endpoint protection, 2FA/MFA and alerts. Continuous monitoring runs from our NOC with 24/7 monitoring.

With a dedicated technical manager, IT stops being a sequence of requests and gains a plan: what to replace, when and with what effect on the budget. Management receives executive reports and knows, each quarter, where the risk lies.

A complete IT department, without the cost of keeping one in-house.

From €1,200 per month + VAT, at a fixed price with no hours counted. A minimum monthly fee applies. Complex infrastructures, such as hospitality, healthcare, multiple sites, servers and guest networks, receive a tailored proposal, without the reference price.

The final amount varies with the size of the estate, the number of servers, NAS and printers, the number of sites and the presence of critical systems or Macs. It is set in writing after a no-commitment analysis.

All three side by side, with what each leaves out, in compare IT Unlimited plans. If you are still deciding on the model, see IT Unlimited compared with retainers and hour banks.

• 11 years and 232 clients From hotels to embassies and clinics.
• Top 5% PME A distinction from scoring.pt.
• 5.0 on Google From 52 reviews.
• No security incidents At DataRoad in 11 years.

Recent projects in DataRoad news. We work only under contract: we do not do one-off jobs or sell standalone equipment.

Tell us where your operation cannot fail. An engineer will contact you the same day and the proposal arrives in writing.

More than 10 workstations · support contract · remote, on-site and telephone support. Call +351 211 459 950* or write to sales@dataroad.pt.

*Call to a Portuguese landline.

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