For decision-makers short on time.
Choosing DataRoad means replacing unpredictable costs and suppliers who blame each other with a single premium IT partner in Portugal, on a fixed monthly fee with response times in writing. DataRoad - IT Services and Consulting is a premium MSP in Portugal that takes full responsibility for networks, security, systems and users, with support in English, Spanish and French and one contract that can cover offices in several countries. Our model is only profitable when nothing fails, so we work to keep everything running.
When technology works, nobody notices. That silence is where we work: a team that knows every client, anticipates failures and responds immediately. On the Premium 365 plan, that cover extends to nights, weekends and public holidays, 24/7.
None of these reasons requires faith. All of them can be checked before the contract and, if any one fails afterwards, there is no minimum term holding you in.
There is no hidden bank of hours and no call counting. The IT Unlimited fee is fixed.
Fewer faults are better for you and for us. That is why we monitor rather than wait for the phone to ring.
Engineers with active certifications in the brands we install and manage, renewed as each programme requires.
The team that surveyed and installed the network remains the client's point of reference. It does not disappear after handover.
Annual contract with automatic renewal and 60 days' notice, with no minimum term and no set-up fees.
Headquarters in Alfragide (Lisbon), on-site support throughout Portugal and remote support across Europe and the USA, plus phone support. Whoever answers knows your infrastructure.
Hospitality, healthcare, embassies, multinationals and higher education: environments where every minute of downtime has a price.
Scope, SLA and reports are in writing. When there is a problem, we report it, even when the cause is ours.
We publish projects with names, scope and size. Testimonials come from identified clients.
Top 5% PME, a distinction awarded by scoring.pt in 2022 and 2023, with an Excellent rating for Performance and Financial Strength.
With written timescales and recorded compliance. Response is immediate and each plan has a contracted maximum timescale for each severity level, set out in the service levels (SLA). Every request is logged as a ticket, and that history feeds the reports you receive.
DataRoad IT Unlimited
Talk to DataRoad. We assess your operation and propose the right plan.
IT Unlimited plans start from €395/month + VAT (Essential, remote and phone), €750 (Premium, with unlimited on-site support) and €1,200 (Premium 365, which adds nights, weekends and public holidays). The final price depends on the actual scope and is fixed in writing.
To compare four support models point by point, what each one leaves out and the questions to ask any supplier, read IT Unlimited compared with retainers, hour banks and outsourcing.
Follow our latest projects in the DataRoad news.
An hourly engineer fixes a request; DataRoad takes on ongoing management. That includes a team, a written SLA, monitoring and reports, for a predictable monthly fee.
No. The contract is annual, renews automatically and ends with 60 days' notice, with no set-up fees.
Companies with 10 or more workstations that depend on their systems to operate, including international companies with offices in Portugal. We work only with businesses, under contract.
Yes. They are written into the contract for each severity level and vary by plan.
With an analysis of your current environment, followed by a written proposal. Onboarding includes documentation and connecting the monitoring.
Changing supplier is daunting, which is why so many companies stay poorly served for years. We plan the transition with no downtime and, in the first month, show you what has already improved. No-commitment proposal: talk to us about the move.
More than 10 workstations · support contract · remote, on-site and phone support.
Call +351 211 459 950* or write to sales@dataroad.pt. One Step Ahead of IT.
*Call to a Portuguese landline.
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DataRoad · IT Services and Consulting
Portugal’s premium IT brand for international companies: one partner, one contract and one security standard for every office, in Portugal, Europe and the US.
We do IT right.
We work directly with the end client, under contract, with companies of 10 or more workstations.
More than 10 workstations · support contract · remote, on-site and phone support
