Rossio and Restauradores: six hotels with network, Wi-Fi and security managed by DataRoad

The properties are BePoet Hotel, BeHotel, Rossio Plaza Hotel, Nicola Rossio Hotel, LX Arch Rossio Hotel and Ouro Rossio Hotel. They are all a few minutes’ walk from one another.

The hotels did not arrive at the same time. Each came with its own works, its own schedule and its own project. The change came from the second one onwards: DataRoad stopped doing isolated installations and began managing an estate of business networks with common rules.

Today the six properties share the same network architecture, the same security criteria, the same monitoring console and the same support team. For each hotel’s management, this means predictability: what works in one works in all.

In an office, every user and every device is known. In a hotel, users change every day, bring their own devices and connect without help. If the Wi-Fi fails, the guest writes about it in a public review. Around Rossio there is an extra factor: old buildings, some of them listed, with half-metre-thick walls.

• Size for density A full floor may have three to four devices connected per room at the same time. The criterion is capacity, not square metres: streaming in one room must not degrade the video call in the room next door.
• Isolate guests from each other No guest should see another guest’s device on the same network. It is one of the most frequent failures in hotels whose network was designed like that of a large office.
• Work with the building as it is There are restrictions on works and little space to run cable or expose equipment. Coverage is solved with an on-site survey, not on a floor plan.

The scope is the same in all six hotels and is adjusted to the layout and number of rooms in each.

Video surveillance uses the same physical cabling as the network, but lives on its own logical network. A parallel installation is avoided and, above all, the cameras are inaccessible to anyone connected to the guest Wi-Fi.

• IP cameras At entrances, reception, access points, technical areas and common areas, on a dedicated network.
• Local recording A recorder with capacity calculated for the agreed retention period.
• Controlled access Per user, with a log of who viewed what.
• GDPR Signage and image-processing policy aligned with the law.

Poorly segmented CCTV is both a security risk and a regulatory risk. Discover our business video surveillance on a dedicated network service.

Without the PMS there is no check-in, no invoicing and no room allocation. That is why the property management system has its own network and traffic priority, and is among the first things checked in any intervention. DataRoad installs, connects and maintains the PMS, the reception workstations, the back office and the integrations.

Microsoft 365 handles reservations and management email, files shared between shifts and the account lifecycle of a team with high turnover. A former employee’s account forgotten and left open is worth more to an attacker than a misconfigured firewall. See Microsoft 365 management.

All six hotels are on IT Unlimited, DataRoad’s managed IT services model: support with no hours counted, response times written into the contract and continuous monitoring of the infrastructure.

Switches, firewalls, access points, recorders and circuits are under constant monitoring. When something deviates from normal, the alert reaches the engineering team immediately, and many issues are resolved before reception notices them. In an incident at three in the morning, with reception staffed by one person, this is what separates an internal log entry from a public complaint.

• An engineer at the door When an on-site visit is needed, travel is no longer what determines the resolution time.
• A single standard Equipment from the same family, configurations following the same logic and uniform documentation; any engineer on the team knows where everything is.
• Replacement without waiting A faulty switch or access point is swapped for equivalent equipment that is already known and tested.
• Accumulated knowledge What was solved in one old Rossio building applies to the next; each project starts out better than the last.

DataRoad’s proposition for hospitality is to take on the entire infrastructure: design it, install it, watch over it and answer for it, so that management can focus on guests rather than cables.

• Ouro Rossio Hotel Full-coverage Wi-Fi, CCTV, firewall and servers, with ongoing support.
• LX Arch Rossio Hotel Network with Wi-Fi 7, firewall and video surveillance.
• Rossio Plaza Hotel Business network built from scratch.
• Nicola Rossio Hotel Network, firewall and move to IT Unlimited.
• BePoet Hotel The entire IT area, from cabling to support.
• BeHotel Same scope of network, guest Wi-Fi, security, CCTV and support.

• 24 public contracts: RTP, Instituto Superior Técnico, Faculdade de Medicina de Lisboa and SSAP with DataRoad
• France Affiches: IT audit and consulting at two locations in Paris
• Embassies, international organisations and prestigious companies with DataRoad in Portugal
• The DataRoad website in five languages for international companies

See the full archive of projects and client cases and the latest DataRoad news.

DataRoad - IT Services and Consulting is a premium MSP headquartered in Alfragide, with support across the whole of Portugal. For 11 years it has managed the IT infrastructure of public bodies, embassies, hotels, clinics and demanding businesses. It has 232 clients under contract and the Top 5% PME certification, awarded by scoring.pt.

In business networks, it covers the full cycle: on-site survey, design, certified structured cabling, switching, firewall and Wi-Fi 6 and Wi-Fi 7 with centralised management and alerting.

• Managed plans IT Unlimited for a fixed monthly fee, with monitoring and alerting
• Helpdesk ticketing system with defined response times
• Wireless networks business Wi-Fi with coverage survey and centralised management
• Public sector IT for public bodies, with experience at eight organisations and in public procurement rules

If you manage one or more hotel properties and want a network that stops being an issue, explore our managed IT offering for hotels and request a no-obligation proposal. More than 10 workstations · support contract · remote, on-site and telephone support.