Ouro Rossio Hotel: a managed network with 30 Wi-Fi points, 55 cameras and a firewall across six floors

DataRoad led the project from start to finish: technical specification, equipment procurement, installation, configuration, testing and training for the hotel’s staff. There were no subcontractors and no multiple suppliers to coordinate — a single IT partner took on the property’s technology solution.

In an older six-storey building in central Lisbon, this meant planning cabling, switching and radio frequency together, so that every floor would have the same quality of service.

• Business Wi-Fi across 30 access points Coverage on every floor, in rooms, common areas, the restaurant and service areas, cloud-managed and monitored.
• Complete isolation between networks The guest network is separate from the operational network, protecting management, POS, PMS and video surveillance from unauthorised access.
• Distributed switching 10 high-performance switches spread across the six floors, with stable and redundant connectivity at critical points.
• Business-grade firewall Perimeter security, internet access management, protection against external threats, VPN, segmentation and traffic control by profile.
• Dedicated link to the Altice datacentre Integrated to provide internet access redundancy and keep critical systems running if the main connection fails.
• UPS Uninterruptible power for all critical infrastructure during power cuts.

The 55 CCTV cameras cover entrances, corridors, reception, parking and outdoor areas, with continuous recording, secure retention and remote access. They run on their own network, which segmentation keeps out of reach of the guest network.

DataRoad also implemented Microsoft 365 — configuration, migration and management of the productivity environment — and supplied, configured and manages the workstations for the reception, administration and operations teams.

In a hotel, the wireless network is the infrastructure guests feel first. Poorly sized, it turns into complaints and negative reviews. Over 11 years, DataRoad has consolidated a method for hospitality based on three principles:

1. Coverage with no blind spots — every project starts with a coverage study and radio-frequency planning specific to the building.
2. Strict isolation — guests on one side; PMS, POS, management and cameras on the other.
3. A frictionless experience — a stable, fast signal in rooms and common areas, with no intervention needed from the hotel’s staff.

Systems are cloud-managed and updated proactively. When any parameter goes outside the expected range, DataRoad is the first to know and the first to act. Find out more about business Wi-Fi with coverage studies, Wi-Fi 6 and Wi-Fi 7 and centralised management.

Once implementation was complete, the hotel signed an IT Unlimited contract: ongoing management of all the installed infrastructure, with unlimited on-site, remote and telephone support, monitoring and alerting, preventive maintenance and immediate intervention in the event of an incident, at a fixed monthly cost.

For a hotel that never closes, a failure at check-in, in the Wi-Fi or in the cameras reaches guests and reviews immediately. Having a premium MSP that has known the network since the first cable reduces that risk to a minimum. Details of the model are in IT Unlimited: unlimited managed services for a fixed monthly fee.

Ouro Rossio joins a hotel portfolio in Lisbon, Porto and the Algarve, with PMS, POS and access control integration, large-scale video surveillance and datacentre connectivity:

• LX Arch Hotel Rua Augusta, Lisbon — complete network, Wi-Fi 7 for guests, firewall, CCTV and IT Unlimited.
• BePoet Hotel Baixa Lisbon — IT infrastructure, wireless network and ongoing support.
• Rossio Plaza Hotel Lisbon — wireless network, IT systems and IT Unlimited.
• Nicola Rossio Hotel Lisbon — complete IT infrastructure and ongoing support.
• Serviced Apartment Boavista Porto — IT infrastructure and ongoing support.
• Easy Hotel Lisbon Lisbon — managed IT services and support.
• BeHotel Lisbon — IT support and networks.
• Varandas de Lisboa Lisbon — IT infrastructure and ongoing support.

The full analysis — challenge, solution and results — is in the Ouro Rossio Hotel case study.

• 24 public contracts: RTP, Instituto Superior Técnico, Lisbon Faculty of Medicine and SSAP
• France Affiches: IT audit and consultancy at two locations in Paris
• Embassies, international bodies and prestigious companies choose DataRoad
• The DataRoad website in five languages for international companies

See all our case studies and news and projects. Related services: user support with tickets and defined response times, certified structured cabling, managed firewalls and secure remote access and IT for the public sector.

DataRoad is a premium MSP headquartered in Alfragide with support throughout Portugal. For 11 years it has managed business networks and IT for public bodies, embassies, hotels, clinics and demanding companies, with 232 clients under contract and the Top 5% PME certification awarded by scoring.pt.

Request an IT Unlimited proposal or a technical audit of your hotel’s network, with no obligation.

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*Call to a Portuguese landline.