In this article
This article is a client case. If you are looking for the service, see managed networks, Wi-Fi and CCTV for hospitality.
In 2025, the LX Arch Hotel — a new hotel on Rua Augusta, next to Rossio, in Lisbon — entrusted DataRoad - IT Services and Consulting with its entire technology infrastructure: structured network, Wi-Fi 7 for guests and staff, an enterprise firewall and CCTV video surveillance. After installation, DataRoad took on day-to-day management, maintenance and consulting through an annual IT Unlimited contract.
Project summary
| Client | LX Arch Hotel, Rua Augusta, Lisbon |
|---|---|
| Sector | Hospitality |
| Year | 2025 |
| Scope | Structured cabling · Wi-Fi 7 Guest · firewall and security · CCTV · servers and infrastructure · IT Unlimited management |
The challenge: a hotel in the busiest spot in the Baixa
A new hotel on Rua Augusta has guests who arrive with several devices, expect uninterrupted streaming and check in digitally. On the operations side, reception, the PMS, administrative systems and security must always be available. The infrastructure had to be ready for high density from the start, with separate networks and perimeter protection from day one.
How the network was built
Cabling and switching
- Structured network — installed from scratch for a demanding hotel environment.
- Segmentation — switches configured with separate networks by function.
High-density Wi-Fi 7 Guest
- Wi-Fi 7 coverage Designed for many simultaneous users.
- Guests and staff separated Isolated networks, with secure and stable access.
- Optimised by use Streaming, digital check-in and hotel automation.
Firewall and connectivity
- Next-generation firewall — perimeter protection and access control.
- Internet connection — redundancy and optimisation.
Video surveillance
- Indoor cameras — installed and configured.
- Centralised recording — monitoring and storage in a single point, strengthening operational security.
DataRoad IT Unlimited
Talk to DataRoad. We assess your operation and propose the right plan.
After the works: ongoing management under IT Unlimited
The installation was just the beginning. With the annual IT Unlimited contract, the same team that built the network went on to manage it:
- Remote and on-site support Unlimited support, with a dedicated service desk.
- Management of network, servers and workstations Including the reception systems and the PMS.
- Preventive maintenance To avoid downtime rather than remedy it.
- Monitoring and alerting With performance reporting; 24/7 monitoring is available on the Premium 365 plan.
- Specialist hospitality support Knowledge of the environment and its critical hours.
The result: reception, PMS, Wi-Fi, administrative systems and security that are stable, protected and available.
DataRoad thanks the LX Arch Hotel for its trust in the installation of the network, enterprise Wi-Fi, security, CCTV, consulting and the ongoing management of the hotel's IT.
DataRoad's experience in hospitality
DataRoad has dozens of hotel projects: guest wireless networks, video surveillance, complete networks, firewalls, consulting and ongoing management. It is a premium MSP with its head office in Alfragide and support across the whole of Portugal, 11 years in the market, with 232 clients under contract and the Top 5% PME certification awarded by scoring.pt. We manage more than 138 sites and 1321 Ubiquiti devices.
IT Unlimited plans start from €395 (Essential), €750 (Premium, with unlimited on-site support) and €1,200 (Premium 365, with nights, weekends, public holidays and 24/7 monitoring), always per month + VAT.
Services
- IT Unlimited Managed services for a fixed monthly fee, with monitoring and alerting.
- Service desk Tickets and defined response times.
- Structured cabling Design, installation and certification.
- Enterprise Wi-Fi Coverage survey, Wi-Fi 6 and Wi-Fi 7, isolated guest network and centralised management.
- Managed firewalls Perimeter protection and secure remote access.
- IT for the public sector Eight public bodies and experience in public procurement.
More projects
- LX Arch Hotel — detailed case: challenge, solution and results
- Magnelusa: IT Unlimited contract for ongoing management
- ReStream: network for the new office in Portugal
- UpHill Health: network, Wi-Fi 6, firewall and biometrics
- Panike: cabling and Wi-Fi at the Algarve warehouse
See all success stories and DataRoad news.
Next step: your hotel's network
Do you run a hotel? Discover our network and IT services for hotels and request a no-obligation proposal.
More than 10 workstations · support contract · remote, on-site and telephone support. Call +351 211 459 950* or write to sales@dataroad.pt.
*Call to a Portuguese landline.








