IT Unlimited: managed IT services for a fixed fee, with no hours counted

Business owners usually have two unsatisfying options: build an in-house IT team, which is expensive and hard to retain, or call in ad hoc technicians who charge by the hour and are slow to turn up.

The hourly model has a built-in flaw: the more faults there are, the more the provider invoices. There is no incentive to tackle root causes. IT Unlimited aligns interests: because the fee is fixed and includes all support, DataRoad gains when there are fewer problems. That is why we invest in prevention, continuous monitoring and proactive maintenance.

DataRoad created IT Unlimited as a third way: the company gets complete managed IT services for a known monthly fee, with no surprises on the invoice. We take care of IT; the company takes care of business. We do IT right.

The contract is annual, with automatic renewal and 60 days' notice, and no lock-in. We would rather retain clients through the quality of our service than through clauses.

• Infrastructure Physical and virtual servers, storage, switches, access points and firewalls, with proactive alerts; 24/7 monitoring on Premium 365.
• Managed cybersecurity Next-generation Sophos and Fortinet firewalls, managed antivirus, email filtering, access policies and training against phishing and ransomware.
• Unlimited helpdesk For every employee, with immediate remote resolution or a site visit when the plan includes it.
• Backup and recovery Automatic backups, regular restore tests and business continuity plans.
• Managed networks Design, installation and management of enterprise networks, high-performance Wi-Fi, VPN and segmentation.
• Consulting Equipment sizing, cloud migration and infrastructure renewal.

International groups in Portugal

Mitrelli Group, UP Portugal, Uriach and Ciphra chose DataRoad as their technology partner, from structured cabling with switches and Wi-Fi 6 access points to full management under IT Unlimited contracts. Today we serve clients with operations in the United Kingdom, the USA, Switzerland, Spain, Brazil, Cyprus, France, Romania, Dubai, Greece and Hong Kong.

1. Initial survey — inventory of equipment, network, access and suppliers, all documented.
2. Active monitoring — agents and probes report the state of systems and raise alarms when something is out of the ordinary.
3. Unlimited requests — every employee raises requests by phone, email or portal, with immediate response.
4. Preventive maintenance — updates, backup checks and security reviews carried out on a planned basis.
5. Reports and review — management knows what has been done and what should be planned next.

We know every environment in detail, document everything and anticipate needs. That is what makes long relationships possible, like the one we have had with Infocapital for more than a decade.

• Top 5% PME Certification awarded by scoring.pt to the best-performing and most financially sound SMEs.
• Apple Technical Partner Specialisation in business Apple fleets.
• 5 stars on Google A direct reflection of client satisfaction.
• Manufacturer certifications Ubiquiti, Dell, Microsoft, Sophos, Fortinet, Cisco and VMware.
• 11 years and 232 clients Under contract, from embassies and public bodies to hotels and clinics.

DataRoad has its head office in Alfragide and provides support across the whole of Portugal, with remote, on-site and telephone support. Companies in the North, Centre, Alentejo or Algarve receive the same level of service as clients in Greater Lisbon. We also have a presence in Spain (dataroad.es) and support companies in Europe and the USA.

Those who come to us often bring the same story: slow responses, unpredictable invoices, technicians who do not know the environment and faults that keep coming back. DataRoad responds with long relationships, documentation of everything and anticipation of needs, as shown by more than a decade with Infocapital and the repeated trust of SSAP.

• 24 public contracts RTP, Instituto Superior Técnico, the Lisbon Faculty of Medicine and SSAP.
• France Affiches IT audit and consulting at two locations in Paris.
• Embassies and international organisations Choose DataRoad in Portugal.
• Website in five languages For international companies in Portugal and beyond.

See all success stories and news and projects.

• IT Unlimited Fixed fee with monitoring and alerting.
• Business helpdesk Ticketing system and immediate response times.
• Structured cabling and networks Design, installation and certification.
• Enterprise Wi-Fi Coverage survey, Wi-Fi 6 and Wi-Fi 7, isolated guest network and centralised management.
• Managed firewalls Perimeter and secure remote access.
• IT for the public sector Eight public bodies and public procurement rules.

The first review of your environment comes with no obligation. More than 10 workstations · support contract · remote, on-site and telephone support.

+351 211 459 950* · sales@dataroad.pt

*Call to a Portuguese landline.