BePoet Baixa Hotel: network infrastructure, enterprise Wi-Fi and managed IT built from scratch

In a hotel, the guest experience depends on stable Wi-Fi, reliable security systems and uninterrupted operations, from check-in and billing to connectivity in rooms, common areas and outdoor spaces. Hospitality brings challenges an office does not have:

• Constant user turnover New guests every day, each with several devices.
• Many coverage zones Rooms, reception, restaurants, meeting rooms and outdoors.
• Usage peaks In the evening and during events.
• Mandatory segmentation Guest network separated from internal services.
• Security and control Footage, access and audit.

Wi-Fi that fails or a camera that does not record immediately affects the hotel's reputation. That is why DataRoad came in as the single partner to guarantee availability, performance, security and continuity.

Structured network and active equipment

The foundation is the wired network. The DataRoad team installed and configured switches and router, connected and organised the IT cabling, applied good segmentation and security practices and left the network ready to grow, with redundancy where justified.

Enterprise Wi-Fi inside and outside the building

Wi-Fi is one of the services hotel guests value most. The professional wireless network has:

• Access points in every zone Indoors and outdoors.
• Optimised coverage For rooms, reception, restaurants, meeting rooms and common areas.
• Access portal and policies Configured where applicable.
• Central controller Management of all access points, guest/services separation, monitoring of availability, load and quality, and remote adjustments without affecting operations.

IP video surveillance

The IP CCTV system has strategically positioned cameras, network and storage configured to requirements, controlled access and centralised management, integrated with internal security policies.

In hospitality, CCTV must comply with applicable good practice and legal obligations, including appropriate signage and internal rules on access to footage.

Access control and sound

Access control strengthens security and enables auditing. DataRoad also installed the sound system, suited to the common areas, reception and restaurant and event spaces.

Workstations and cloud server

For reception, back office, management and administration, professional HP workstations were supplied and integrated into the infrastructure. A cloud server for Remote Desktop gives management teams secure, controlled access to applications from anywhere, with simplified maintenance and resources that scale when needed.

The installation was only the beginning. The hotel came under DataRoad's IT Unlimited service, which includes:

• On-site, remote and telephone support A single contact for all the hotel's technology.
• Continuous monitoring Of critical services and equipment.
• Alerting Early detection of faults and degradation.
• Proactive follow-up To reduce unavailability and interruptions.

• Quality Wi-Fi Fewer guest complaints.
• Reinforced physical security Greater operational control.
• Less downtime Thanks to proactive monitoring.
• Predictability An ongoing support model with a known cost.
• A partner for growth The infrastructure evolves with the business.

DataRoad thanks the BePoet Baixa Hotel for its trust and remains committed to delivering consulting and technology infrastructure to a high standard of quality.

DataRoad - IT Services and Consulting is a premium MSP with its head office in Alfragide and support across the whole of Portugal. For 11 years it has managed the infrastructure of organisations that cannot afford to stop, such as public bodies, embassies, hotels, clinics and demanding companies, with a certified team, continuous monitoring and the IT Unlimited model. That is 232 clients under contract and the Top 5% PME distinction, awarded by scoring.pt.

In enterprise networks, DataRoad covers the full cycle: on-site survey, design, certified structured cabling, switching, firewall and Wi-Fi 6 and Wi-Fi 7 with centralised management and alerting.

• Managed IT and Wi-Fi for hospitality Networks and support designed for hotels.
• IT Unlimited Managed services for a fixed monthly fee, with monitoring and alerting.
• Managed helpdesk Ticketing system and defined response times.
• Enterprise networks and structured cabling Design, installation and certification.
• Enterprise Wi-Fi Coverage survey, Wi-Fi 6 and Wi-Fi 7, isolated guest network and centralised management.
• Managed firewalls Perimeter protection and secure remote access.
• IT for the public sector Experience with eight public bodies and with public procurement rules.

Other projects

• LX Arch Hotel, with network, Wi-Fi 7, firewall and video surveillance
• Magnelusa and the IT Unlimited contract for ongoing maintenance
• ReStream: network for the new office in Portugal and IT Unlimited
• UpHill Health: network, Wi-Fi 6, firewall and biometrics in Lisbon

More in success stories and news and projects.

Need enterprise Wi-Fi for guests, IP CCTV, access control and managed IT with monitoring? DataRoad designs, installs and maintains the complete solution. Request a no-obligation proposal.

More than 10 workstations · support contract · remote, on-site and telephone support. Call +351 211 459 950* or write to sales@dataroad.pt.

*Call to a Portuguese landline.