In this article
In 2025, Harlan & Poston Group engaged DataRoad to manage all its IT under IT Unlimited: complete IT support, specialist consultancy and management of an estate of around 50 workstations spread across offices in several countries. The contract covers ongoing support, monitoring, preventive maintenance and network and security management, with DataRoad as the single MSP for the group’s entire international operation.
| Project overview | Detail |
|---|---|
| Sector | Companies and offices |
| Year | 2025 |
| Scope | Business wireless network, firewall and security, servers and infrastructure, IT Unlimited |
| Size | Around 50 workstations |
Six offices, a single IT partner
The challenge for an international group is not the number of workstations, but how spread out they are. The contract covers the offices in:
- Portugal Lisbon and Faro.
- United Kingdom Manchester.
- Middle East Dubai.
- Southern Europe Greece.
- Asia Hong Kong.
With a single accountable point of contact, the group avoids the fragmentation of several local suppliers and gains the same rules, documentation and service levels in every office. The choice confirms DataRoad as a trusted MSP for companies with global operations.
Who Harlan & Poston Group are
A private international group founded in Lisbon by David Poston (CEO) and Gary Harland (COO), bringing together leading brands in:
- Investment Investment consultancy.
- Real estate Brokerage, property management and project development.
- Hospitality Hotel properties and services.
- International mobility Residency and citizenship programmes.
What DataRoad manages for the group
Support and IT estate
- Unlimited support Remote and on-site, with no hours counted.
- Incidents Rapid resolution, with immediate response.
- Ongoing maintenance Of the entire workstation estate.
Networks, firewalls and infrastructure
- Network administration On-site and remote, in every office.
- Network equipment Management of firewalls, routers and switches.
- Advanced security Protection and optimisation of critical systems.
- Business Wi-Fi Connectivity, access points and performance.
Monitoring, alerting and reporting
- Systems monitoring With 24/7 coverage on the Premium 365 plan.
- Automatic alerts And proactive interventions.
- Reports On performance and availability.
- Preventive management To avoid failures and downtime.
Consultancy
- Dedicated follow-up By certified specialists.
- Continuous improvement Infrastructure analysis and recommendations.
- Planning Technology aligned with the group’s strategy.
DataRoad IT Unlimited
Talk to DataRoad. We assess your operation and propose the right plan.
Why IT Unlimited suits international groups
IT Unlimited combines unlimited support, ongoing consultancy, proactive monitoring, alerting and technical reports for a fixed monthly fee. The Premium plan (unlimited on-site support) and Premium 365 (which adds nights, weekends and public holidays) give groups such as Harlan & Poston the availability, security and efficiency that an operation across several time zones demands.
DataRoad relies on certifications from leading manufacturers, its own qualified team and MSP experience with Portuguese and international companies. The goal is always the same: systems that are stable, secure, fast and closely monitored.
Frequently asked questions
What is DataRoad’s IT Unlimited?
It is a managed IT service for a fixed monthly fee that combines monitoring, remote support, alerting and reporting to keep systems stable and costs predictable.
Does IT Unlimited cover the network and business Wi-Fi?
Yes. It can cover wired and wireless networks, connectivity, access points and performance and availability issues, according to the agreed scope.
Are there reports and ongoing follow-up?
Yes. The service includes reporting and follow-up of the IT environment, with a proactive approach.
Which companies is it for?
Companies that value operational continuity, fast response, predictable costs and a specialist team looking after their IT on an ongoing basis.
DataRoad in brief
DataRoad - IT Services and Consulting is a premium MSP headquartered in Alfragide with support throughout Portugal, which also supports companies in Europe and the USA. For 11 years it has managed the infrastructure of organisations that cannot afford to stop, with 232 clients under contract and the Top 5% PME distinction awarded by scoring.pt.
- IT Unlimited Managed services for a fixed monthly fee, with monitoring and alerting.
- Managed helpdesk Ticketing system and defined response times.
- Business networks and structured cabling Design, installation and certification.
- Business Wi-Fi Coverage studies, Wi-Fi 6 and Wi-Fi 7, centralised management.
- Managed firewalls and cybersecurity Perimeter protection and secure remote access.
- IT for the public sector Eight public bodies and public procurement rules.
- IT consultancy Planning and optimising technology infrastructure.
Other projects
- 24 public contracts with RTP, Instituto Superior Técnico, Lisbon Faculty of Medicine and SSAP
- IT audit and consultancy for France Affiches, in Paris
- Embassies, international bodies and prestigious companies in Portugal
- The DataRoad website in five languages for international companies
More in case studies and news and projects.
Next step: managed IT for your international operation
Do you have offices in several countries and want a single IT partner, with the same rules everywhere? Request a no-obligation IT Unlimited proposal or book a technical assessment.
More than 10 workstations · support contract · remote, on-site and telephone support. Call +351 211 459 950* or write to sales@dataroad.pt.
*Call to a Portuguese landline.
