DataRoad - IT Services and Consulting

Why trust a premium MSP: proof you can verify

Before choosing an MSP, check: 11 years, 232 clients, Top 5% PME (scoring.pt), SLAs in the contract and an in-house team. Request a no-commitment proposal.

More than 10 workstations · support contract · remote, on-site and phone support

11years in business
232active clients
1321network devices managed
Top 5%SME · scoring.pt
At a glance

For decision-makers short on time.

  • 0111 years in the market, 232 clients and Top 5% PME awarded by scoring.pt.
  • 02No security incidents at DataRoad in 11 years; 138+ sites and 1,321 Ubiquiti devices managed.
  • 03Annual contract, fixed fee, 60 days' notice, no lock-in and no subcontracting.
  • 0424/7 support and monitoring are exclusive to the Premium 365 plan.

Changing IT partner halfway through costs months of transition, lost knowledge and operational risk. That is why choosing a premium MSP should rest on proof, not promises. DataRoad - IT Services and Consulting, headquartered in Alfragide, puts everything on the table before you sign: 11 years in the market, 232 clients, the Top 5% PME distinction from scoring.pt, service levels written into the contract and published projects, from Portuguese SMEs to international groups.

Request a no-commitment analysis · See real cases

Which numbers can you confirm, and where?

ItemValueSource
In businessSince 2015, 11 yearsCommercial registry
Client base232 clients, from SMEs to international groupsPublished cases and testimonials
DistinctionTop 5% PMEscoring.pt
Ubiquiti under managementMore than 138 sites, 1,321 devicesCases published by the manufacturer
Security incidents at DataRoadNone in 11 years—

What is guaranteed in the contract?

  • Clear rules A fixed monthly fee and written scope; annual contract, automatic renewal, 60 days' notice and no lock-in.
  • Public proof Cases, testimonials and service levels anyone can check.
  • An in-house team A direct relationship with the end client, with no subcontractors or intermediaries.

How do we work day to day?

  • SLA by plan Inclusions, response times and responsibilities: see the service levels.
  • Tickets Every request with priority, deadline and history: our helpdesk.
  • Reports An intervention report after every visit and periodic follow-up.
  • Monitoring Failures detected before they stop anyone: NOC and managed monitoring.
  • IT Unlimited plans Essential from €395, Premium from €750 and Premium 365 from €1,200 per month + VAT: compare the plans.

Is security included?

Yes, in layers:

Can we serve companies outside Portugal?

Yes. France Affiches, a French large-format printing group based in Antony, on the outskirts of Paris, hired DataRoad for an audit. We went to Paris, analysed network and systems on site and delivered the report in French. It is the model we apply to international clients: on-site engineering, one partner, one point of contact.

Read the France Affiches case.

Where can you confirm all this?

When is it time to change provider?

  • Nobody owns the requests Responses are slow and the team sits idle.
  • The contract says nothing No SLA, no defined scope.
  • You decide blind No monitoring and no reports.
  • The company grew and the provider did not Especially with several sites or countries.

We carry out the survey and transition without stopping work. See how to change IT partner.

Questions before you sign

Can I see the SLAs before the contract?

Yes. They are published by plan and form part of the contract.

Is support subcontracted?

No. The team is DataRoad's own and works directly with the end client.

Do all plans include 24/7?

No. 24/7 support and monitoring exist only in Premium 365.

What size of company do you serve?

Companies with more than 10 workstations, always under contract.

What is the first step?

Request an analysis. We carry out the diagnosis and send a written proposal.

Give us 30 minutes

We point out what to improve and send a written proposal, with no commitment.

More than 10 workstations · support contract · remote, on-site and telephone support.

Request an analysis · +351 211 459 950* · sales@dataroad.pt. We do IT right.

*Call to a Portuguese landline.

DataRoad · Why trust a premium MSP

One StepAhead of IT.

Before choosing an MSP, check: 11 years, 232 clients, Top 5% PME (scoring.pt), SLAs in the contract and an in-house team. Request a no-commitment proposal.

  • 138+Ubiquiti sites managed
  • 5,052 Google reviews
  • 232clients in Portugal and abroad

We do IT right.

Trust
5,0★★★★★52 Google reviews
Contact

Let’s talk about your operation.

We work directly with the end client, under contract, with companies of 10 or more workstations.

Phone+351 211 459 950**Call to a Portuguese landline
HeadquartersAvenida dos Moinhos 12 B, 2610-119 Alfragide, Portugal

More than 10 workstations · support contract · remote, on-site and phone support

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