DataRoad - IT Services and Consulting

What is an MSP? Managed IT services explained

An MSP runs all of a company's IT for a fixed monthly fee, with a written SLA and continuous monitoring. Why it beats an ad hoc engineer. Get a proposal.

More than 10 workstations · support contract · remote, on-site and phone support

11years in business
232active clients
1321network devices managed
Top 5%SME · scoring.pt
At a glance

For decision-makers short on time.

  • 01An MSP takes on ongoing management of a company's IT for a fixed monthly fee.
  • 02Response times written into an SLA and permanent monitoring, not just repairs.
  • 03It replaces the in-house engineer in most firms that do not need daily presence.
  • 04DataRoad has been a premium MSP since 2015, with 232 companies on this model.

When your IT provider charges by the hour, it earns more when things break. An MSP (Managed Services Provider) reverses that logic. It is a partner that continuously manages all of a company's technology, from network, workstations and servers to security and cloud, for a fixed monthly fee, with response times signed in an SLA and permanent monitoring. DataRoad - IT Services and Consulting is a Portuguese premium MSP, founded in 2015 and headquartered in Alfragide, managing 232 companies on this basis.

How do you recognise a genuine MSP?

  • A fixed price You pay a monthly retainer, not each call.
  • Signed deadlines The SLA sets out in writing how quickly they respond.
  • Continuous monitoring Systems are monitored every day, whether they fail or not.
  • A single contact One front door for everything IT.
  • Prevention first The aim is for the problem never to happen.

Questions from decision-makers

Can an MSP replace an in-house engineer?

Yes, in most companies that do not need someone on site every day. The MSP takes on the role of the IT department.

How does it differ from calling an engineer when needed?

The ad hoc engineer deals with whatever comes up. The MSP monitors the infrastructure to anticipate failures and responds within the time set in the SLA.

How does the contract work?

With a fixed monthly fee agreed before starting, with no extra hours appearing on the invoice. At DataRoad, the contract is annual, renews automatically, ends with 60 days' notice and has no lock-in.

Are we locked in to the MSP?

No. The written SLA and the infrastructure documentation, which is handed to the client, protect the company: access and documentation remain yours.

How do you move from an engineer to an MSP?

DataRoad starts by auditing the existing infrastructure and plans the transition without interrupting business.

Does an MSP make sense for your company?

Talk to us: the first meeting commits you to nothing. Request a no-commitment proposal.

More than 10 workstations · support contract · remote, on-site and telephone support. +351 211 459 950* · sales@dataroad.pt

*Call to a Portuguese landline.

DataRoad · What is an MSP? Managed IT services explained

One StepAhead of IT.

An MSP runs all of a company's IT for a fixed monthly fee, with a written SLA and continuous monitoring. Why it beats an ad hoc engineer. Get a proposal.

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  • 232clients in Portugal and abroad

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Let’s talk about your operation.

We work directly with the end client, under contract, with companies of 10 or more workstations.

Phone+351 211 459 950**Call to a Portuguese landline
HeadquartersAvenida dos Moinhos 12 B, 2610-119 Alfragide, Portugal

More than 10 workstations · support contract · remote, on-site and phone support

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