Premium 365 in Lisbon: 24/7 managed IT services

• Intervention at any hour Remote and telephone, every day of the year, with Premium 365.
• On-site visits DataRoad engineers across Greater Lisbon when the cause is physical: workstations, servers, networks, printing.
• NOC and monitoring Alerts reach the team before they reach the client; the service is built on our 24×7 IT monitoring with Premium 365.
• Servers and Microsoft 365 Physical and virtual, email, shares and permissions, with controlled updates.
• Managed cybersecurity Antivirus/EDR, firewall, filtering and best practice aligned with NIS2 against ransomware and phishing.
• Tested backups Automatic copies and a recovery plan to get back to work after any incident.
• Dedicated technical account manager With regular meetings and executive reports.

Full detail in service levels (SLA) by plan and in the IT Unlimited model.

• A written SLA Agreed and measured response and resolution times; immediate response.
• Predictable cost A fixed monthly fee, no surprise invoices.
• Clear terms Annual contract, automatic renewal, 60 days' notice, no lock-in.
• A team that knows your infrastructure Not an anonymous call centre.
• Prevention Fewer incidents and less downtime.
• Credentials 11 years, 232 clients and Top 5% PME awarded by scoring.pt.

1. Diagnosis — infrastructure, risks and priorities, with no commitment.
2. Proposal — a tailored fee and SLA, with defined scope and costs.
3. Onboarding — inventory, access, monitoring and network documentation.
4. Operation — interventions, reports and continuous improvement every month.

On-site visits across Greater Lisbon — Lisbon, Parque das Nações, Oeiras, Cascais, Amadora, Sintra, Loures, Odivelas, Almada, Barreiro, Setúbal and Vila Franca de Xira — and immediate remote support nationwide.

• User helpdesk for businesses
• Cabling and Wi-Fi project at the Panike warehouse
• What an SLA is and how it is measured
• What IT support costs a company
• In-house team or MSP?

The service is provided exclusively under an IT Unlimited contract; we do not do one-off interventions or sell standalone equipment. More than 10 workstations · support contract · remote, on-site and telephone support.

Talk to DataRoad · sales@dataroad.pt

*Call to a Portuguese landline.