DataRoad - IT Services and Consulting

Managed IT with on-site engineers for Greater Lisbon SMEs

Managed IT for SMEs in Greater Lisbon: immediate remote support, an engineer on site when needed and a written SLA. Request a no-commitment proposal.

More than 10 workstations · support contract · remote, on-site and phone support

11years in business
232active clients
1321network devices managed
Top 5%SME · scoring.pt
At a glance

For decision-makers short on time.

  • 01Immediate remote resolution and an on-site engineer in Greater Lisbon when needed.
  • 02Unlimited call-outs in Premium (from €750/month + VAT); Essential is remote only.
  • 03Workstations, network, Wi-Fi, servers, printing and Microsoft 365 in one contract.
  • 04Annual contract, 60 days' notice, no lock-in; from 10 workstations.

When the invoicing printer stops or the reception switch dies, every hour waiting for an engineer costs sales and patience. Managed IT with an on-site engineer from DataRoad - IT Services and Consulting resolves things remotely first — immediately, in most cases — and sends someone to your company in Greater Lisbon when the problem needs hands. Workstations, network and Wi-Fi, servers, printing and Microsoft 365 in a single contract, with a written SLA and a fixed monthly fee.

How does the on-site engineer arrive under a managed contract?

  • Remote first Most requests are closed straight away, without waiting for anyone.
  • Then, on the ground If needed, an engineer who already knows your installation comes, within the contracted time.
  • Choice of plan With IT Unlimited Premium (from €750/month + VAT) call-outs are unlimited; with Essential (from €395/month + VAT) support is remote and telephone only.
  • Contract terms Annual, renews automatically, 60 days' notice, no lock-in.

Compare the plans in IT Unlimited.

Which problems does a DataRoad engineer solve at your company?

FrontTypical cases
ComputersLaptops, desktops and peripherals diagnosed and repaired, parts replaced
Network and Wi-FiBroken cable, failed switch, an area of the office with no signal
PrintingMultifunction printers, scanners and other office equipment
Servers and NASShared folders, permissions, backups
Microsoft 365Accounts, migrations, email and Teams
New equipmentWorkstations and software delivered configured and ready

How far do we travel?

Across Greater Lisbon, from Alfragide: Oeiras, Amadora, Sintra, Cascais, Odivelas, Loures, Vila Franca de Xira, Almada, Barreiro, Setúbal, Parque das Nações and the city of Lisbon. In the rest of the country, support with immediate remote assistance.

What do you gain from a premium MSP rather than an ad hoc engineer?

  • A predictable invoice The same monthly fee every month.
  • People who know the place Assigned engineers, not an anonymous call centre.
  • Fewer failures Monitoring and preventive maintenance cut incidents and downtime.
  • Security within the price EDR/antivirus, firewall and practices aligned with NIS2.
  • Close by Headquartered in Alfragide, at the centre of Greater Lisbon.
  • Track record 11 years, 232 clients, Top 5% PME (scoring.pt), 5.0 from 52 Google reviews.

Channels and helpdesk in detail: user support for businesses. To build or renew the network, see the cabling and Wi-Fi for a Panike warehouse.

What happens after you sign?

  1. Initial analysis — infrastructure, risks and priorities, with no commitment.
  2. Written proposal — retainer and SLA tailored to you.
  3. Onboarding into management — inventory, access, monitoring and documentation.
  4. Routine — requests, interventions and reports; each month better than the last.

Questions from decision-makers

How soon will an engineer be at my company?

Within your SLA time, which depends on the plan and urgency. Before that, we almost always resolve it immediately through remote access.

Do you serve small companies?

Yes, from 10 workstations, with the plan matched to the size and criticality of the operation.

Can I call you only when something breaks?

No. We work only under IT Unlimited contracts and take on the entire environment; we do not do ad hoc call-outs or sell standalone equipment.

Do you cover all of Greater Lisbon?

Yes: Lisbon and the surrounding municipalities, from Sintra and Cascais to Loures, Almada and the south bank.

Can you replace our current provider?

Yes, with a planned transition, inventory and documentation, and no service interruption.

Reading to help you decide

Next step

Request a no-commitment proposal.

More than 10 workstations · support contract · remote, on-site and telephone support.

Call +351 211 459 950* or write to sales@dataroad.pt.

*Call to a Portuguese landline.

DataRoad · Managed IT with on-site engineers for Greater Li

One StepAhead of IT.

Managed IT for SMEs in Greater Lisbon: immediate remote support, an engineer on site when needed and a written SLA. Request a no-commitment proposal.

  • 11years without a DataRoad security incident
  • 138+Ubiquiti sites managed
  • 232clients in Portugal and abroad

We do IT right.

Trust
5,0★★★★★52 Google reviews
Contact

Let’s talk about your operation.

We work directly with the end client, under contract, with companies of 10 or more workstations.

Phone+351 211 459 950**Call to a Portuguese landline
HeadquartersAvenida dos Moinhos 12 B, 2610-119 Alfragide, Portugal

More than 10 workstations · support contract · remote, on-site and phone support

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