In this article
IT Unlimited is DataRoad - IT Services and Consulting's managed IT services contract: for a fixed monthly fee, a certified team takes charge of the workstations, servers, networks, security, cloud and communications of companies with 10 or more workstations, with unlimited hours and no lock-in. In practice, the company gains a complete IT department without the cost of building one, and can concentrate on its business.
Three plans, one principle: predictable cost
| Plan | Scope | Price |
|---|---|---|
| Essential | From 10 workstations; remote and telephone support; no on-site visits | From €395/month + VAT |
| Premium | Unlimited on-site support, visits included | From €750/month + VAT |
| Premium 365 | Unlimited on-site support plus nights, weekends and public holidays (24/7/365) | From €1,200/month + VAT |
All plans run on an annual contract with automatic renewal and 60 days' notice, with no lock-in and no hidden costs.
What the contract includes
- Immediate response times Up to 2 hours remotely and up to 4 hours on site, on plans with on-site support.
- Replacement workstation So nobody is left idle during a repair.
- All equipment Maintenance regardless of manufacturer.
- Server monitoring Continuous alerting; 24/7 cover on Premium 365.
- Technical manager A single point of contact who knows your infrastructure.
- Regular technical reports The state of the environment visible to management.
- Certified technicians Ongoing training and manufacturer certifications.
The areas we manage for you
Users and workstations
- Helpdesk User support with a ticketing system.
- Workstations Preventive and corrective maintenance.
- Operating systems Windows, Linux and macOS.
- Connectivity Resolving internet and connection problems.
IT network and server management
- Servers Installation, management and maintenance.
- Networks Structured cabling, LAN, WAN and wireless.
- Network infrastructure Firewalls, VPN, VLAN, routing and proxies.
- Data Backups and information security.
Cloud and communications
- Cloud Backup, storage and redundancy.
- Telephony VoIP and IP-PBX systems.
- Printing Print policies and cost control.
- Collaboration Email and business tools.
Managed cybersecurity
- Protection Against viruses, malware, spam and attacks.
- Internal policies Security rules defined and enforced.
- Access Control and auditing.
Projects that complement management
Beyond day-to-day operations, DataRoad delivers infrastructure projects with a proven methodology:
- Servers Installation and virtualisation.
- Structured cabling Certified networks.
- Business Wi-Fi Indoor and outdoor wireless networks.
- Archiving Backup for large volumes.
- Security Access control and policies.
- Telephony IP-PBX configuration.
- Corporate cloud Solution implementation.
DataRoad IT Unlimited
Talk to DataRoad. We assess your operation and propose the right plan.
Who is behind the service
DataRoad is a premium MSP headquartered in Alfragide with support across the whole country. For 11 years it has looked after the infrastructure of public bodies, embassies, hotels, clinics and demanding companies; it has 232 clients under contract and the Top 5% PME distinction awarded by scoring.pt. The team is certified by the leading manufacturers in business support, solution implementation, network management, security and firewalls, and server administration.
Frequently asked questions
What is IT Unlimited?
A monthly managed IT services contract combining monitoring, remote, on-site and telephone support, alerting and reports, to keep systems stable and costs predictable.
Does it include the network and business Wi-Fi?
Yes. It can cover wired and wireless networks, connectivity, access points and performance and availability issues, depending on the agreed scope.
Are there reports and ongoing follow-up?
Yes. Technical reports and continuous follow-up are part of the service.
Which companies is it best suited to?
Companies with more than 10 workstations that value continuity, immediate response, predictable cost and a specialist team looking after IT every day.
Find out more
- IT Unlimited in detail unlimited support for a fixed monthly fee.
- Business helpdesk remote, on-site and telephone support with ticketing.
- Structured cabling design, installation and certification.
- Business Wi-Fi Wi-Fi 6 and Wi-Fi 7 with an isolated visitor network.
- Managed firewalls perimeter protection and secure remote access.
- Public sector eight public entities and public procurement rules.
Recent projects
- 24 public contracts with RTP, Instituto Superior Técnico, the Faculty of Medicine of Lisbon and SSAP
- France Affiches: IT audit at two locations in Paris
- Embassies, international organisations and prestigious companies choose DataRoad
- The DataRoad website in five languages for international companies
See our success stories and news and projects.
Next step: a no-obligation IT Unlimited proposal
Ask for a proposal, book a technical assessment or speak to a DataRoad specialist.
More than 10 workstations · support contract · remote, on-site and telephone support.
Call +351 211 459 950* or write to sales@dataroad.pt.
*Call to a Portuguese landline.
