The DataRoad client portal is the single place where every company with an IT Unlimited contract opens requests, follows the status of each intervention in real time and consults the history and documentation of its managed infrastructure. It is available at any hour and puts an end to requests lost between emails and phone calls: everything is logged, with priority and deadline visible.

What you will find in the portal

Requests and tickets In one place, with status updated in real time.
Full history Every request, intervention and resolution, always available.
Network documentation Documented infrastructure, access and licences organised; the information is always yours.
Visible deadlines Defined priorities and SLA response times in plain sight.

Three ways to open a request

Portal, email or telephone: every channel creates a ticket with an assigned priority. Response is immediate and most cases are resolved through secure remote support, without waiting and first time. When the problem is physical, an on-site visit follows.

How the portal connects to the rest of the service

Helpdesk Tickets with history, priorities and deadlines, immediate remote support and a call-out when needed: how support works.
Service levels Response times by severity, what counts as urgent and a monthly compliance report: service levels (SLA).
Monitoring Dashboards and alert history for your estate, with 24/7 coverage only in Premium 365.

The managed services the portal tracks

Service	What it includes
IT Unlimited	Managed services for a fixed monthly fee; in Premium, call-outs included, an annual contract with 60 days' notice and no lock-in
Network and cabling management	Design, installation and certification, Layer 3 switching and PoE
Business Wi-Fi 6 and 7	Coverage survey and centralised cloud management, networks separated by profile
Managed firewalls	Segmentation, managed antivirus and secure remote access
Servers, cloud and backups	Servers, NAS, Microsoft 365 and periodically tested restores
IP communications and CCTV	IP phone systems and GDPR-compliant video surveillance

Who uses the portal

From public sector organisations to international groups, in infrastructures where stopping is not an option. DataRoad - IT Services and Consulting is a premium MSP headquartered in Alfragide with support nationwide, 232 clients and the Top 5% PME certification awarded by scoring.pt. See recent news and projects.

Next step

Want this level of follow-up in your company? Request a no-commitment proposal. More than 10 workstations · support contract · remote, on-site and telephone support.

Talk to us about the portal · +351 211 459 950* · sales@dataroad.pt

*Call to a Portuguese landline.