How to choose an IT partner or MSP: 10 questions

1. SLA — is it written down, with fixed response times?
2. Monitoring — is the infrastructure watched continuously, or do they only react when someone calls?
3. Backups — who runs them, who tests them and how often?
4. Out of hours — is there cover after the office closes, if operations require it?
5. Security — how are access and data protection managed?
6. Subcontracting — is the contract with whoever does the work, or are there third parties in between?
7. Critical incident — on average, how long does the response take?
8. Point of contact — is there a named person, or a different engineer on every call?
9. Evolution — does the contract provide for price or service reviews over time?
10. References — can I speak to current clients?

We will give you a second opinion, with no commitment. DataRoad works only under contract, directly with the end client, with a written SLA and immediate response times. One Step Ahead of IT.

More than 10 workstations · support contract · remote, on-site and telephone support. +351 211 459 950* · sales@dataroad.pt

*Call to a Portuguese landline.