Reltio by SAP in Lisbon: Cisco Meraki network and Apple and Dell fleet managed by DataRoad

DataRoad's Networking, Consulting and Managed Services teams ensure that the entire local estate runs continuously, securely and efficiently — a proactive, monitored operation tailored to a company with global teams.

• Client Reltio by SAP
• Sector Technology
• Scope Structured cabling · Enterprise wireless network · Firewall and security · Servers and infrastructure · IT Unlimited support
• Year 2022

Managing MacBook Pros and Dell PCs in the same office, on a cloud-managed Cisco Meraki network, requires knowledge of several platforms at once. DataRoad, an Apple Technical Partner, works with Apple, Dell, Cisco, Meraki and other leading manufacturers — and treats the estate as a whole, not as separate parts.

For companies with Apple equipment, DataRoad has a dedicated service line: Apple fleet management for businesses.

On a Cisco Meraki network, the firewall, switches and access points are managed from a central cloud console. DataRoad tracks the state of the network, applies configuration changes and deals with incidents without needing a site visit for every request.

On the workstation side, the MacBook Pros and Dell devices are handled by the same service desk, with the same response times. Reltio by SAP's local team has a single point of contact for network, security and workstations.

Founded in 2011 and headquartered in Redwood City, California, Reltio by SAP has a global presence and a strategic operation in Lisbon. In 2022 it was recognised as the second-largest company in the world in the Data Software sector.

Its “connected data platform” includes Reltio by SAP Identity 360, which gathers, reconciles and unifies customer data from hundreds of systems to create a single profile — “one person, one profile”:

• Consolidated identity
• Duplicate removal
• Intelligent data matching
• Continuous integration Between sources

The award-winning SaaS solution is used by Global 2000 organisations: 8 of the 10 largest global life sciences companies, major US healthcare groups, the world's largest hotel chains and global luxury, fashion, retail and cosmetics brands.

Reltio by SAP website · Press release

DataRoad is a premium MSP with its head office in Alfragide and support across the whole of Portugal. IT Unlimited comes in three plans — Essential, Premium and Premium 365 — and includes:

• Monitoring and alerting With detailed reporting; 24/7 on Premium 365.
• Proactive support Incident resolution with immediate response.
• Maintenance Preventive and corrective.
• IT estate management Complete, from workstations to network.

For 11 years DataRoad has looked after the IT of public bodies, embassies, hotels, clinics and demanding companies; that is 232 clients under contract and the Top 5% PME certification, awarded by scoring.pt. DataRoad thanks Reltio by SAP for its renewed trust.

Find out more about managed IT services for businesses.

The challenge, solution and results are set out in the case Reltio by SAP — IT Unlimited at the Lisbon office.

• 24 public contracts: RTP, Instituto Superior Técnico, the Lisbon Faculty of Medicine and SSAP choose DataRoad
• France Affiches — IT audit and consulting at 2 locations in Paris
• Embassies, international organisations and prestigious companies choose DataRoad
• The DataRoad website in five languages for international companies

See all success stories and news and projects. For physical infrastructure, see structured cabling, racks and Layer 3 switching with PoE.

• IT Unlimited Fixed monthly fee, continuous monitoring and alerting.
• Managed helpdesk Ticketing system with immediate response.
• Network infrastructure Design, installation and certification.
• Enterprise Wi-Fi Coverage survey, Wi-Fi 6 and Wi-Fi 7, centralised management.
• Managed firewalls Perimeter protection and secure remote access.
• IT for the public sector Eight public bodies and public procurement rules.

Do you have an international office in Portugal with an Apple, Windows or mixed fleet? Request a no-obligation proposal. More than 10 workstations · support contract · remote, on-site and telephone support.