In this article
Yunit Consulting entrusted DataRoad - IT Services and Consulting with IT management for its two offices, in Lisbon and Porto, through an annual IT Unlimited contract covering around 50 workstations. The challenge was to guarantee the same level of response in both cities without relying on technicians constantly on the road; the answer was remote support, continuous monitoring and centralised management of servers, printing and internet.
| In numbers | |
|---|---|
| Managed workstations | Around 50 |
| Offices | 2 — Lisbon and Porto |
| Contract | IT Unlimited, annual |
The client
Yunit Consulting helps Portuguese SMEs become more competitive, with solutions focused on growth and efficiency. It supports each client at any stage — from raising funds to optimising costs and expanding into new markets. A consultancy like this depends on connected teams and systems that are always available in both cities.
The problem of managing two distant locations
With offices in Lisbon and Porto, the risk is an uneven level of service: one office well served and the other waiting for the technician. For DataRoad, with its head office in Alfragide and support across the country, the solution is not to have teams in each city, but to manage everything from a single platform.
How management was set up
- Workstations Ongoing support for the around 50 users in both cities.
- Servers and printing Managed at both locations.
- Internet Management of connectivity at both offices.
- NOC and monitoring Continuous monitoring, alerting and reports, with remote support.
Most incidents are solved remotely and quickly. Monitoring detects problems at either office before they affect the team.
Results for Yunit Consulting
- Uniform service The same level of support in Lisbon and Porto, without depending on call-outs.
- Immediate response Remote support backed by proactive monitoring.
- Certified team Technicians with certifications from several manufacturers.
- Visibility Regular reports on system availability.
DataRoad thanks Yunit Consulting for choosing us for consulting, IT management and IT network management.
DataRoad IT Unlimited
Talk to DataRoad. We assess your operation and propose the right plan.
Why the model works for multi-office companies
DataRoad is a premium MSP with 11 years in the market, 232 clients under contract and the Top 5% PME distinction awarded by scoring.pt. IT Unlimited takes on technology in its entirety — ticket-based helpdesk, remote and on-site support, servers and Microsoft 365, backups, cybersecurity and proactive monitoring — making it possible to serve companies with several offices in Portugal, Europe or the USA with the same quality.
Other projects
- 24 public contracts with RTP, Instituto Superior Técnico, the Lisbon Faculty of Medicine and SSAP
- France Affiches: IT audit at two locations in Paris
- Embassies, international organisations and prestigious companies choose DataRoad
- DataRoad's website in five languages for international companies
See all our success stories, news and projects and how fixed-cost IT Unlimited works.
Related services
- Servers and office infrastructure servers, NAS, virtualisation and permanent monitoring.
- IT Unlimited unlimited management for a fixed monthly fee.
- Helpdesk remote, on-site and telephone support.
- Structured cabling design, installation and certification.
- Business Wi-Fi Wi-Fi 6 and Wi-Fi 7 with centralised management.
- Managed firewalls perimeter protection and secure remote access.
- Public sector eight public bodies and public procurement.
Next step: all your offices under the same management
Request a no-commitment IT Unlimited proposal.
More than 10 workstations · support contract · remote, on-site and telephone support.
Call +351 211 459 950* or write to sales@dataroad.pt.
*Call to a Portuguese landline.
