Velv by OnRising hands DataRoad IT and network management for 200 workstations (2024)

• Client Velv by OnRising.
• Sector Companies and offices (software development).
• Scope Business wireless network, firewall and security, servers and infrastructure, IT Unlimited support.
• Size Around 200 workstations under IT Unlimited.
• Year 2024.

For a software house, every hour without the network or access to servers is an hour of engineering lost. With this contract, Velv no longer has to manage suppliers and faults; instead it has a single IT partner responsible for the uninterrupted performance of the entire operation.

In practice, Velv’s team gains three things: problems detected before they reach the developers, a predictable monthly cost and regular reports on the state of the infrastructure.

• Ongoing support For users and devices, with a fast-response service desk.
• Managed firewall Network security and protection policies.
• Business wireless network Administration of Wi-Fi and connectivity.
• Servers, cloud and critical links Support and ongoing maintenance.
• Monitoring and alerting Proactive oversight of systems, 24/7 on the Premium 365 plan.
• Detailed reporting Regular visibility for management.
• Preventive and corrective maintenance On an ongoing basis.

We thank Velv by OnRising for trusting DataRoad with network management, consultancy and support for its team.

Velv is recognised for its technical quality, multidisciplinary teams and culture of innovation. It has offices in Porto, Lisbon and, more recently, Rio de Janeiro (Brazil), and international clients account for 45% of its portfolio.

Its multicultural team numbers 200 professionals. Women hold 60% of leadership positions and 15% of programming roles — a significant milestone in the technology sector. The company has a solid presence in the European market and develops information systems solutions for several countries.

Companies like Velv know how to evaluate technology. When they hand their infrastructure to a partner, they look for:

• Specialisation Proven know-how in networks, business Wi-Fi and security.
• Certifications From the leading manufacturers on the market.
• A qualified team Technicians who know the client’s environment.
• Broad experience Projects for companies of different sizes and sectors.
• Continuity Efficiency, security and speed as a service commitment.

Both include proactive management of the entire infrastructure, reduced risk and downtime, and unlimited specialist technical support. Find out more about the IT Unlimited model.

DataRoad is a premium managed IT services provider (MSP), headquartered in Alfragide with support throughout Portugal. For 11 years it has looked after the infrastructure of organisations that cannot afford to stop — public bodies, embassies, hotels, clinics and demanding companies. It has 232 clients under contract and the Top 5% PME certification awarded by scoring.pt.

In business networks we cover the full lifecycle: on-site survey, design, certified structured cabling, switching, firewalls and cybersecurity and business Wi-Fi 6 and Wi-Fi 7 with centralised management. Users’ day-to-day needs are handled by our helpdesk with a ticketing system, and we have experience with eight public bodies and public procurement rules — see IT for the public sector.

• RTP, Instituto Superior Técnico, Lisbon Faculty of Medicine and SSAP: 24 public support and network contracts
• France Affiches: IT audit and consultancy at 2 locations in Paris
• Embassies, international bodies and prestigious companies choose DataRoad
• The DataRoad website in five languages for international companies

See all our case studies and DataRoad news.

Want the same peace of mind for your team? Let’s talk: we carry out a technical assessment and deliver a clear proposal. More than 10 workstations · support contract · remote, on-site and telephone support.

+351 211 459 950* · sales@dataroad.pt

*Call to a Portuguese landline.