In this article
In 2022, UP Portugal chose DataRoad - IT Services and Consulting to take over full management of its IT environment through an annual IT Unlimited Premium contract. The scope covers workstations, the wireless network, printing and servers, with continuous monitoring, alerting, regular reports and remote and on-site support with immediate response. For a growing company, the gain is having a single partner responsible for keeping everything running.
Project sheet
| Client | UP Portugal |
| Sector | Businesses and offices |
| Scope | Business wireless network · firewall and security · servers and infrastructure · IT Unlimited support |
| Model | Annual IT Unlimited Premium contract |
| Year | 2022 |
Why UP Portugal looked for an MSP
UP Portugal is a dynamic, expanding company that depends on a stable, fast and secure infrastructure for day-to-day productivity. Instead of managing several suppliers or calling an engineer whenever something broke, it opted for a managed services model: one contract, one accountable partner and continuous prevention.
The decision reflects what the company valued in DataRoad — the quality of service, the team’s agility and the ability to deliver results without interruptions.
What DataRoad took over
| Area | What it includes |
|---|---|
| Workstations | Support for computers, software and critical applications; fast problem resolution; performance and security optimisation. |
| Wireless network | Continuous monitoring, guaranteed coverage, stability and speed; immediate intervention when faults occur. |
| Printing | Fault resolution, network configuration and reduced downtime. |
| Servers | Permanent follow-up, fault correction, updates and preventive maintenance. |
What the Premium plan adds
- Continuous monitoring Systems followed throughout the year.
- Advanced alerting Faults detected before they affect users.
- Reports Availability and performance documented regularly.
- Unlimited on-site assistance Remote and on-site support, with immediate response.
For operations that need coverage at nights, weekends and public holidays, DataRoad offers the Premium 365 plan, the only one with 24/7 support and monitoring.
DataRoad IT Unlimited
Talk to DataRoad. We assess your operation and propose the right plan.
The IT Unlimited plans at a glance
| Plan | Scope | Price |
|---|---|---|
| Essential | From 10 workstations; remote and telephone support; no on-site visits | From €395/month + VAT |
| Premium | Unlimited on-site assistance | From €750/month + VAT |
| Premium 365 | Unlimited on-site assistance plus nights, weekends and public holidays (24/7) | From €1,200/month + VAT |
Details are in IT Unlimited: managed, unlimited IT service.
What sets DataRoad apart as an MSP
- Certifications Engineers certified by leading vendors.
- Experience Hundreds of projects in networks, servers, support and security.
- Prevention Continuous monitoring and proactive intervention, before the problem reaches the client.
- Transparency Managed services with a written scope, no small print.
With IT Unlimited, UP Portugal benefits from immediate response, continuous monitoring, stronger security and professional management of its entire infrastructure. DataRoad thanks UP Portugal for its trust in our consulting, monthly support and network management.
About DataRoad
DataRoad is a premium managed IT services provider (MSP), headquartered in Alfragide, with support across the whole of Portugal. For 11 years it has managed the infrastructure of public bodies, embassies, hotels, clinics and demanding businesses, with 232 clients under contract and the Top 5% PME distinction, awarded by scoring.pt.
In its managed service, DataRoad takes over the entire IT area: a ticketed service desk with defined response times, remote and on-site assistance, servers and Microsoft 365, backups, cybersecurity and proactive monitoring. On the infrastructure side, it designs and manages certified structured networks, Wi-Fi 6 and Wi-Fi 7 and managed firewalls. In the public sector, it works with eight bodies — see IT for the public sector.
Other projects
- 24 public contracts: RTP, Instituto Superior Técnico, Faculdade de Medicina de Lisboa and SSAP entrust networks and support to DataRoad
- France Affiches: IT audit and consulting at two locations in Paris
- Embassies, international organisations and prestigious companies choose DataRoad
- The DataRoad website in five languages for international companies
See all our success stories and news and projects.
Want an IT partner with the same accountability?
Discover DataRoad’s managed service desk or our business Wi-Fi with centralised management service.
More than 10 workstations · support contract · remote, on-site and telephone support. Request a no-obligation proposal from sales@dataroad.pt.
