In this article
In 2019, PTR Pharma Consulting, a consultancy serving the pharmaceutical sector, chose DataRoad - IT Services and Consulting as its sole IT partner. The annual IT Unlimited contract came to cover workstations, the wireless network, printing, servers, internet and security; the corporate website and professional email moved to DataRoad servers. The result: a stable, monitored operation with a single point of contact for everything technology-related.
| Project summary | |
|---|---|
| Client | PTR Pharma Consulting |
| Sector | Business and offices — pharmaceutical consulting |
| Year | 2019 |
| Scope | Enterprise wireless network · Firewall and security · Servers and infrastructure · IT Unlimited · Website and email hosting |
What PTR Pharma was looking for
A consultancy working with healthcare and the pharmaceutical industry depends on fast, secure and uninterrupted communication. Instead of managing several suppliers — one for the network, another for email, another for the website — the company wanted to concentrate everything with a specialist partner, at a fixed monthly cost and with clear responsibility.
Five areas managed under IT Unlimited
| Area | What DataRoad provides |
|---|---|
| Workstations | Resolution of hardware and software problems, performance optimisation, direct user support |
| Wireless network | Wi-Fi monitoring, fault resolution, coverage optimisation and wireless security |
| Printing | Configuration, fixes, maintenance, network connection and remote management |
| Servers | Monitoring, updates and patches, backup management and data integrity |
| Internet and security | Firewall and VPN, protection against attacks and intrusions, traffic analysis and incident prevention |
On top of these five areas sit advanced monitoring, alerting for early fault detection, availability and performance reports, and unlimited remote and on-site support.
Website and email on DataRoad servers
PTR Pharma's second decision was to migrate its corporate website and professional email system to DataRoad's infrastructure. It gained:
- High availability Digital services always accessible.
- Redundancy Automatic backups.
- Reinforced security Protection against spam, phishing and external attacks.
- Performance Greater day-to-day stability.
With its digital presence hosted by the same partner that manages the network and workstations, there are no longer grey areas between suppliers when something fails.
DataRoad IT Unlimited
Talk to DataRoad. We assess your operation and propose the right plan.
Why the managed model works for a consultancy
IT Unlimited keeps the operation stable, secure, monitored and ready to respond to incidents, with preventive interventions, periodic reports and complete management of systems, servers and networks. Cover 24 hours a day, 365 days a year, is available on the Premium 365 plan.
Behind it is a team experienced in networks, security, consulting and support for demanding corporate environments, certified in the main networking, server, firewall and cloud technologies, with a portfolio that includes offices, clinics, hotels, industry, consultancies and public bodies. DataRoad has 11 years in the market, 232 clients under contract and the Top 5% PME distinction awarded by scoring.pt, with its head office in Alfragide and support across the whole of Portugal.
DataRoad thanks PTR Pharma Consulting for its trust in our consulting, IT and network management, and website and email hosting.
Other projects
- 24 public contracts with RTP, Instituto Superior Técnico, the Lisbon Faculty of Medicine and SSAP
- France Affiches: IT audit at two locations in Paris
- Embassies, international organisations and prestigious companies choose DataRoad
- The DataRoad website in five languages for international companies
See all success stories, news and projects and how fixed-cost IT Unlimited works.
Related services
- IT Unlimited unlimited management for a fixed monthly fee.
- Helpdesk remote, on-site and telephone support with tickets.
- Structured cabling design, installation and certification.
- Enterprise Wi-Fi Wi-Fi 6 and Wi-Fi 7 with centralised management.
- Managed firewalls perimeter protection and secure remote access.
- Public sector experience with eight public bodies.
Next step: bring your IT together with a single partner
Request a no-obligation IT Unlimited proposal.
More than 10 workstations · support contract · remote, on-site and telephone support.
Call +351 211 459 950* or write to sales@dataroad.pt.
*Call to a Portuguese landline.
