In this article
In 2023, Klass Wagen, a car rental company operating in Portugal, Romania and Hungary, chose DataRoad - IT Services and Consulting to manage the IT infrastructure of four offices in the country. The annual IT Unlimited contract brought the wireless network, firewall, servers, video surveillance and workstation support under a single management, with centralised monitoring and alerting.
Project sheet
| Item | Detail |
|---|---|
| Sector | Car rental, businesses and offices |
| Scope | Business wireless network, firewall and security, video surveillance, servers and infrastructure, IT Unlimited support |
| Locations | 4 offices in Portugal |
| Year | 2023 |
The challenge: four locations, one standard
- Lisbon Parque das Nações / Expo
- Camarate
- Faro
- Porto
In a car rental company that works at a continuous pace, a counter without systems is a counter at a standstill. The aim was to treat the four locations as a single network, with the same rules, the same monitoring and a single accountable partner.
What DataRoad took over
- Workstations Ongoing user support at every location.
- Corporate Wi-Fi Management and maintenance of the wireless network.
- Servers Administration of servers and internal systems.
- Printing and connectivity Management of printers and internet connections.
- Monitoring and alerting Permanent monitoring of systems and incident detection.
- Unlimited remote support Fast intervention, with no hours counted.
- Reporting Detailed reporting on system availability.
With centralised management, a fault in one office was detected by the alerts rather than by an employee’s call, and any change was applied to all four locations in the same way.
About Klass Wagen
An operation this demanding needs a solid IT partner, able to manage several locations remotely and to intervene on the ground when necessary.
DataRoad IT Unlimited
Talk to DataRoad. We assess your operation and propose the right plan.
Why a multi-site IT Unlimited contract works
IT Unlimited is DataRoad’s managed IT services model: a fixed monthly fee, support with no hours counted and full responsibility for the client’s environment.
- Continuous monitoring With alerting and immediate detection of anomalies.
- Documented availability Ongoing service reporting.
- Preventive and corrective maintenance Before and after failures.
- Unlimited support Remote and telephone in every plan; unlimited on-site from Premium upwards.
- Extended coverage Nights, weekends and public holidays, with 24/7 support, in the Premium 365 plan.
Frequently asked questions
What is IT Unlimited?
It is an IT management service for a fixed monthly fee that combines monitoring, support, alerting and reporting to keep systems stable and predictable. Plans start from €395 (Essential), €750 (Premium) and €1,200 (Premium 365) per month + VAT.
Does it include the network and business Wi-Fi?
Yes. It can cover the wired and wireless network, connectivity, access points and the resolution of performance and availability issues, according to the agreed scope.
Is there follow-up and reporting?
Yes. DataRoad includes reporting and continuous follow-up of the IT environment, with a proactive approach.
Which companies is it best suited to?
Companies with more than 10 workstations that value continuity, immediate response, predictable cost and a specialised team looking after IT on an ongoing basis, especially when they have several locations.
Other reference projects
- 24 public contracts: RTP, Instituto Superior Técnico, Faculdade de Medicina de Lisboa and SSAP with DataRoad
- France Affiches: IT audit and consulting at two locations in Paris
- Embassies, international organisations and prestigious companies with DataRoad in Portugal
- The DataRoad website in five languages for international companies
See the archive of projects and client cases and DataRoad news. For predictable costs, discover IT Unlimited for businesses in Lisbon.
About DataRoad
DataRoad - IT Services and Consulting is a premium MSP headquartered in Alfragide, with support across the whole of Portugal. For 11 years it has managed the IT infrastructure of public bodies, embassies, hotels, clinics and demanding businesses, with a certified team and permanent monitoring. It has 232 clients under contract and the Top 5% PME certification, awarded by scoring.pt.
- Managed services IT Unlimited for a fixed monthly fee, with monitoring and alerting
- Helpdesk ticketing system with defined response times
- Network infrastructure design, installation and certification of structured cabling
- Business Wi-Fi coverage survey, Wi-Fi 6 and Wi-Fi 7, centralised management
- Managed cybersecurity firewalls and secure remote access
- Public sector experience with eight public bodies and with public procurement
Next step
Do you have several offices and want to manage them as a single network? Request a no-obligation IT Unlimited proposal. More than 10 workstations · support contract · remote, on-site and telephone support.
