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Looking for the service rather than this case? The right page is managed IT for clinics and healthcare facilities.
In 2025, Clínica do Lambert — a clinic specialising in Orthopaedics, Traumatology and Sports Medicine — chose DataRoad - IT Services and Consulting to take full charge of its IT network, business Wi-Fi, servers and workstation support, under an annual IT Unlimited contract. In a clinic, a system that stops is a consultation that stops; that is why the infrastructure is now continuously monitored and maintained.
Project summary
- Client Clínica do Lambert
- Sector Healthcare
- Year 2025
- Scope Business wireless network · firewall and security · servers and infrastructure · IT Unlimited support
- Model Annual IT Unlimited managed services contract
What the clinic needed
The clinic's operation is demanding and centred on the patient. The multidisciplinary team — orthopaedics, traumatology, sports medicine and dentistry — depends on its systems to book, consult, bill insurers and follow rehabilitation. The clinic also offers diagnostic tests and a physiotherapy service with state-of-the-art technology, and has agreements with the main insurers and supplementary health schemes.
The requirement was clear: a robust, secure and permanently monitored IT infrastructure, with a single partner responsible for the whole. Find out more about the clinic at clinicalambert.pt.
What DataRoad now manages
- Workstations Full support for the clinical and administrative teams' computers.
- Business Wi-Fi Management of the wireless network and connectivity throughout the clinic.
- Servers, printing and internet Ongoing administration of core services.
- Proactive monitoring Oversight of systems and network, with alerting to anticipate failures.
- Reporting Detailed reports on the state of the IT environment.
- Remote and on-site support Through the IT Unlimited contract.
The aim is simple: to keep the systems that medical care and the multidisciplinary teams depend on running without interruption.
Why this model suits a clinic
A clinic cannot wait for a technician to turn up to find out why the booking software has stopped responding. Under the IT Unlimited model, monitoring detects the symptom before the failure, the helpdesk responds immediately and the monthly fee is fixed, with no billing per call-out.
There are three plans: Essential (remote and telephone), Premium (unlimited on-site support) and Premium 365, which adds nights, weekends and public holidays — the only one with 24/7 support and monitoring.
DataRoad IT Unlimited
Talk to DataRoad. We assess your operation and propose the right plan.
Frequently asked questions
What is DataRoad's IT Unlimited?
A managed IT service for a fixed monthly fee that combines monitoring, remote and on-site support, alerting and reporting, to keep the company's systems stable and predictable.
Does it include management of the network and business Wi-Fi?
Yes. It can cover wired and wireless networks, connectivity, access points and resolving performance and availability problems, depending on the contracted scope.
Is there follow-up and reporting?
Yes. Reporting and continuous follow-up of the IT environment are part of the service.
Which companies is it best suited to?
Organisations with 10 or more workstations that value continuity, immediate response, predictable cost and a specialist team looking after IT at all times.
Other DataRoad projects
- 24 public contracts: RTP, Instituto Superior Técnico, the Faculty of Medicine of Lisbon and SSAP
- France Affiches: IT audit at two locations in Paris
- Embassies and international organisations choose DataRoad in Portugal
- The DataRoad website in five languages for international companies
More in success stories and news and projects.
About DataRoad
DataRoad - IT Services and Consulting is a premium MSP specialising in IT network management, headquartered in Alfragide with support across the whole country. For 11 years it has managed the infrastructure of organisations that cannot stop — public bodies, embassies, hotels, clinics — with 232 clients under contract and the Top 5% PME distinction awarded by scoring.pt.
- Managed service IT Unlimited, unlimited support for a fixed monthly fee.
- Helpdesk user support with a ticketing system.
- Network infrastructure structured cabling and business networks, with design, installation and certification.
- Business Wi-Fi business wireless networks with coverage surveys, Wi-Fi 6 and Wi-Fi 7.
- Security managed firewalls and secure remote access.
- Public sector IT for public bodies, with public procurement experience.
Next step: an IT Unlimited proposal for your clinic
We carry out a technical assessment and a no-obligation proposal.
More than 10 workstations · support contract · remote, on-site and telephone support
Call +351 211 459 950* or write to sales@dataroad.pt.
*Call to a Portuguese landline.
