Business data recovery: servers, RAID and NAS

1. Cut power to the equipment — a failing disk that keeps spinning degrades and can overwrite what is recoverable. If you hear clicking or strange noises, switch off now.
2. No recovery software on the disk itself — installing it writes data exactly where the blocks to be saved are.
3. Avoid automatic repairs — chkdsk or "repair volume" on damaged sectors almost always makes things worse.
4. With ransomware, isolate without switching off — take the machine off the network; do not pay or talk to the attackers before measuring the scope of the encryption and the state of the backups.

In a ransomware attack we also tackle the source, in parallel: the entry point, the credentials used and what to close so it does not happen again.

When there is physical damage. Scratched platters, broken read heads, burnt electronics or a clicking disk require opening in a clean room; handling them outside that environment reduces the odds. DataRoad does not have a clean room and tells you so straight away.

We refer you to partner laboratories and manage the process: preparing the shipment, technical follow-up, checking what comes back and integrating the information into your systems. We do not charge for attempts we know we should not make.

1. Written assessment — what can be recovered, with what probability and at what price, with no commitment up to that stage.
2. Image before anything else — we work on the block-level copy; the original media is preserved for another attempt, by us or by others.
3. Extraction and proof — we open the files to confirm they work, rather than handing over an unchecked list.
4. Back to production — the information returns to the right place and, if needed, we rebuild the server or volume.
5. Root cause — we explain what failed and what changes from now on, the step almost everyone skips.

Every recovery is the price of prevention that did not exist. With IT Unlimited, backups are monitored and put to the test with real restores, and monitoring detects a degrading disk weeks before it stops. Replacing a disk in time costs a small fraction of a recovery.

• Managed backups Automatic and tested, so you do not depend on emergencies: managed backup.
• Continuity plan RPO and RTO signed in a disaster recovery plan.
• Contracted priority Top priority on critical incidents, defined in the service levels (SLA).
• A barrier against ransomware Part of managed cybersecurity.

To go further, read the guide to the first hours after data loss.

Do not risk any further operations on the equipment. We will tell you clearly whether the case is ours or a lab's and prepare a no-commitment proposal so that this does not happen again.

More than 10 workstations · support contract · remote, on-site and telephone support.

Call +351 211 459 950* or write to sales@dataroad.pt.

*Call to a Portuguese landline.