In this article

Since 2018, Boost Portugal has had its IT infrastructure managed by DataRoad - IT Services and Consulting under an annual IT Unlimited contract. For a company with 12 tourism activity brands that depends on online bookings, the priority is never to go offline: internet with failover and link aggregation, a managed IP-PBX phone system, backups, website hosting and monitoring with alerting and availability reports.
Project summary
| Item | Detail |
|---|---|
| Client | Boost Portugal |
| Sector | Companies and offices · tourism activities |
| Scope | Enterprise wireless network, servers and infrastructure, VoIP communications, IT Unlimited support |
| Start | 2018 |
Who Boost Portugal is
Boost Portugal combines tourism activities, alternative means of transport and technology. Since 2008 it has created several successful brands in Portugal, Spain and the US, starting with GoCar, the yellow open-top tricycles of Lisbon, followed by segways, electric bikes, scooters, buggies, interactive technology, electric tuk tuks and live escape games.
- Operations Lisbon, Porto, the Douro and Madrid.
- Technology in use Also in Barcelona, San Francisco, Miami and San Diego.
- Scale 12 brands and more than 600,000 people a year worldwide.
The risk of a multi-brand operation
With 12 brands in several cities, the company lives on online bookings, constant communication with customers and management systems that cannot stop. An internet connection going down means lost bookings; an unavailable website means customers going to the competition.
The architecture DataRoad built and manages
Redundant internet
Failover with link aggregation: if one connection fails, operations continue over the secondary one with no noticeable interruption.
Communications
Support and maintenance of the IP-PBX (VoIP) phone system that handles internal communication and calls with customers.
Data and online presence
Backup solutions, website hosting and domain registration, managed centrally by a single partner.
Network and remote access
Installation and configuration of computer and wireless networks, and management of remote desktop services and VPN.
Monitoring and support
Remote monitoring, alerting and availability reporting, with ongoing support for users.
DataRoad IT Unlimited
Talk to DataRoad. We assess your operation and propose the right plan.
What Boost Portugal gained
- Continuous internet Even when one of the connections fails.
- Stable communications A managed IP-PBX for staff and customers.
- Websites and domains under control One partner, one inventory.
- Remote support Suited to an operation spread across several cities.
- Less risk Regular backups and managed hosting reduce the likelihood of lost bookings or platforms going down.
DataRoad thanks Boost Portugal for its trust in our managed IT services.
Monitoring that detects before it affects
Problems can be detected before they have an impact. DataRoad oversees its clients' infrastructure through its NOC and IT monitoring, with immediate response; 24/7 oversight is part of the Premium 365 plan.
Other reference projects
- 24 public contracts: RTP, Instituto Superior Técnico, the Lisbon Faculty of Medicine and SSAP with DataRoad
- France Affiches: IT audit and consultancy at two locations in Paris
- Embassies, international organisations and prestigious companies with DataRoad in Portugal
- The DataRoad website in five languages for international companies
See the archive of projects and client cases and DataRoad news.
About DataRoad
DataRoad - IT Services and Consulting is a premium MSP headquartered in Alfragide with support across the whole of Portugal, which also supports companies in Europe and the US. For 11 years it has managed the IT infrastructure of public bodies, embassies, hotels, clinics and demanding companies. It has 232 clients under contract and the Top 5% PME certification, awarded by scoring.pt.
- Managed services IT Unlimited for a fixed monthly fee, with monitoring and alerting
- Helpdesk ticketing system with defined response times
- Network infrastructure structured cabling with design and certification
- Enterprise Wi-Fi Wi-Fi 6 and Wi-Fi 7 with centralised management
- Managed cybersecurity firewalls and secure remote access
- Public sector experience with eight public bodies and with public procurement
Next step
Does your business depend on always being online? Request a no-obligation IT Unlimited proposal. More than 10 workstations · support contract · remote, on-site and telephone support.








