NewHotel Software: hybrid voice with on-premises IP PBX and Microsoft Azure across four offices

• Client NewHotel Software.
• Sector Hospitality (hotel management software).
• Year 2019.
• Scope Structured cabling, enterprise wireless network, firewall and security, servers, IT Unlimited support and VoIP communications.
• Sites 4 cities: Lisbon, Braga, Faro and Funchal.

Founded in 1984, NewHotel develops integrated hotel management software and has more than 3500 hotels installed in 64 countries, with clients in Europe, the Middle East, Africa, the Americas, the Caribbean, Asia-Pacific and the Atlantic. In a sector where operations never stop, communication between teams is critical.

DataRoad proposed two complementary layers rather than a single phone system:

• On-premises IP PBX — minimal latency, direct control of the infrastructure and high operational reliability.
• IP PBX in Microsoft Azure — high availability, instant scalability and geographical redundancy, suited to remote teams and international operations.

Together, the two systems give NewHotel a resilience and flexibility that neither would provide alone.

1. Installation — of the two IP PBX systems.
2. Integration — configuration and set-up with the existing infrastructure.
3. Call handling plan — extensions, call queues and IVR.
4. Carriers — connection and management of SIP trunks and VoIP providers.
5. Unified configuration — the four offices working as one.
6. Ongoing operation — maintenance, monitoring and continuous management of the solution.

• Better communication Internal and external, between the mainland and the islands.
• Lower operating costs With VoIP traffic and centralised management.
• Flexibility For geographically dispersed teams.
• Continuity If one layer fails, the other keeps voice running.

More information about the company at newhotel.com.

The solution was placed under IT Unlimited: alerting and early incident detection, remote and on-site support, availability reports and ongoing infrastructure administration. 24/7 monitoring applies on the Premium 365 plan. Discover IT Unlimited and unlimited support.

We thank NewHotel Software for its trust in our consultancy, IP PBX installation and management, managed IT services and network maintenance.

We are a premium MSP headquartered in Alfragide with support across the whole of Portugal. For 11 years we have managed the infrastructure of organisations that cannot stop — public bodies, embassies, hotels, clinics and demanding companies — with 232 clients under contract and the Top 5% PME certification, awarded by scoring.pt.

• Structured networks design, installation and certification.
• Enterprise Wi-Fi coverage survey, Wi-Fi 6 and Wi-Fi 7 and an isolated guest network.
• Managed firewalls perimeter protection and secure remote access.
• Microsoft 365 and cloud migration and management.
• Helpdesk tickets with defined response times.
• Public sector eight public bodies and public procurement.

• Clínica Lambert — IT Unlimited at the Corroios unit
• Clínica do Lambert — full network management
• ReStream — network for its new office in Portugal
• IT Unlimited for businesses

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We design the right voice solution for your offices and present a no-obligation proposal.

More than 10 workstations · support contract · remote, on-site and telephone support. Call +351 211 459 950* or write to sales@dataroad.pt.

*Call to a Portuguese landline.