In this article
In 2020, the União das Freguesias de Massamá e Monte Abraão awarded DataRoad - IT Services and Consulting, through an annual public contract, the management of the information systems in all of its buildings. The contract covers workstations, servers, wireless networks, printing and internet connections across several locations, with monitoring, remote support, alerting and reports on a 24×7 basis, 365 days a year — the Premium 365 level.
Project summary
| Client | União das Freguesias de Massamá e Monte Abraão |
| Sector | Public sector |
| Model | Annual public contract |
| Scope | Enterprise wireless network · servers and infrastructure · IT Unlimited support |
| Year | 2020 |
Why a local parish council cannot stop
Front-desk service, issuing documents and administrative management all depend on available systems. In a company, an IT failure affects productivity; in a public institution, it immediately affects the citizen standing at the counter. With services spread across several buildings, the challenge is to guarantee the same level of service in all of them.
That is why the contract provides for continuous monitoring and support every day of the year, to detect and fix problems at any location before they affect public services.
What DataRoad manages
| Area | Scope |
|---|---|
| Workstations | Specialist support for users in every service. |
| Local infrastructure | Servers, wireless networks and printing in each building. |
| Connectivity | Management of internet connections for every building covered. |
| Continuous operation | Monitoring, remote support, alerting and reports 24×7, 365 days a year (Premium 365). |
DataRoad IT Unlimited
Talk to DataRoad. We assess your operation and propose the right plan.
How DataRoad works with the public sector
- Planning IT consulting and infrastructure design.
- Multi-site Remote, on-site and telephone support in every building.
- Network infrastructure Management of networks and network equipment.
- Accountability Regular availability and performance reports.
DataRoad's experience with eight public bodies and with public procurement rules is described in IT for the public sector.
The outcome for the local authority
- Full cover 24×7 support, 365 days a year, on the Premium 365 plan.
- Unified management The systems of every building under a single management.
- Less risk A lower likelihood of interruption to services for residents.
- Certified team By several manufacturers.
DataRoad thanks the União das Freguesias de Massamá e Monte Abraão for its trust in our consulting, support and network management and maintenance.
About DataRoad
DataRoad is a premium managed IT services provider (MSP), with its head office in Alfragide and support across the whole of Portugal. For 11 years it has managed the infrastructure of public bodies, embassies, hotels, clinics and demanding companies; it has 232 clients under contract and the Top 5% PME distinction, awarded by scoring.pt.
- Continuous service IT Unlimited and a service desk with tickets.
- Enterprise Wi-Fi Wi-Fi 6 and Wi-Fi 7 with centralised management.
- Security managed firewalls.
- Full catalogue managed IT services.
Other projects
- Clínica Lambert: IT Unlimited at the new Corroios facility
- IT Unlimited for businesses
- ReStream: network for the new office in Portugal and IT Unlimited
- Clínica do Lambert: IT Unlimited and full network management
More in success stories and news and projects.
More than 10 workstations · support contract · remote, on-site and telephone support. Request a no-obligation proposal from sales@dataroad.pt.
