In this article
DataRoad - IT Services and Consulting grew by 73.30% in 2022, after growing 75.51% in 2021 compared with 2020. Two consecutive years above 70% reflect a clear trend: more and more Portuguese companies are entrusting the management, administration and maintenance of their IT estate and network to a premium MSP, instead of relying on one-off call-outs. In the same year, DataRoad entered the Top 5% of the best SMEs in Portugal.
- 73.30% Growth in 2022.
- 75.51% Growth in 2021, compared with 2020.
- Top 5% PME Distinction obtained in 2022, with an “Excellent” performance and financial strength index (IDS), according to scoring.pt.
- 232 DataRoad clients under contract today.
Where the growth came from
The growth stems from clients' trust on two fronts: day-to-day management of their information systems and the implementation of projects that strengthen security, stability and efficiency. Companies that started with a network project moved on to a full management contract, and clients under contract extended the scope to new sites.
DataRoad and the whole team are grateful for that trust and are committed to maintaining the same high standards in the years ahead.
What changed in the way IT is bought
The pattern we saw in 2021 and 2022 was the shift from “call when it breaks” to the managed services model. With IT Unlimited, the company pays a fixed monthly fee and DataRoad takes responsibility for keeping everything running:
- Preventive and corrective maintenance Problems dealt with before they stop the team.
- Monitoring and alerting Continuous in all plans, 24/7 in Premium 365.
- Reporting System availability and performance reports.
- Immediate response times Remote, on-site and telephone support.
The plans range from Essential to Premium and Premium 365. Find out more about IT Unlimited and its fixed monthly fee.
The areas that counted most
Network infrastructure
Certified structured cabling, with identification and labelling, switching and business wireless networks. See networks and structured cabling and business Wi-Fi with centralised management.
Managed cybersecurity
Firewalls, advanced antivirus, intrusion prevention and protection of servers and endpoints, as well as remote working solutions with VPN and secure access. More in firewalls and cybersecurity.
Continuity
Local and cloud backups, redundancy and failover so that a fault does not stop the company.
Communications and consulting
IP PBX phone systems, on-premises or in the cloud, and IT consulting and auditing for investment decisions.
Service desk
Management of user incidents and requests, with a ticket-based helpdesk. See helpdesk and user support.
The priorities set for 2023
After two years of strong growth, the focus turned to continuous improvement of technical services and to extending the solutions that deliver:
- Advanced infrastructure protection.
- System stability and performance.
- Fewer failures and outages.
- Operational efficiency.
- Support for the growth of clients' businesses.
DataRoad IT Unlimited
Talk to DataRoad. We assess your operation and propose the right plan.
What the growth means for existing clients
Growing fast is only worthwhile if the service does not get worse. That is why the increase in clients was matched by a larger technical team, more documented processes and more automation in monitoring. Every client still has its infrastructure documented and known to the whole team, not just to one technician.
In practice, this means three guarantees: requests still receive an immediate response, preventive maintenance is still carried out outside working hours and reports still arrive at the same intervals. It is the same logic that, year after year, leads clients to renew and extend their contracts without any lock-in.
From 2022 to today
The trajectory that began in those years has continued. DataRoad now manages more than 138 sites and 1,321 Ubiquiti devices, is an Apple Technical Partner and supports companies across the country, as well as international clients in Europe and the USA. In 11 years, DataRoad has never suffered a security incident.
What sets DataRoad apart
A certified technical team, certifications from leading manufacturers and a portfolio of highly complex projects. DataRoad is a premium MSP specialising in IT network management, with its head office in Alfragide and support across the country. For 11 years it has managed the infrastructure of public bodies, embassies, hotels, clinics and demanding companies, and it has experience with eight public bodies and public procurement rules (see IT for the public sector).
Related projects
Next step: talk to the team
Would you like to see how DataRoad would manage your network and IT estate? Request a no-commitment proposal at sales@dataroad.pt.
More than 10 workstations · support contract · remote, on-site and telephone support.
