In this article
Since 2019, BeHotel Lisboa, a four-star hotel, has entrusted DataRoad - IT Services and Consulting with the ongoing management of all its information systems, under an annual IT Unlimited contract. The scope covers the workstations at reception, housekeeping and back office, the wireless network for guests and operations, servers, printing and the internet connection, with proactive monitoring, alerting and reporting.
Project summary
| Client | BeHotel Lisboa (4 stars) |
|---|---|
| Sector | Hospitality |
| Year | 2019 |
| Scope | Enterprise wireless network · firewall and security · servers and infrastructure · IT Unlimited management |
Why IT is operations in a hotel
A hotel runs every day of the year, at any hour. An outage in the Wi-Fi or the property management system (PMS) can block check-in, delay billing or spoil the guest experience in real time. System stability is an operational requirement, not just a technical one.
Continuous monitoring detects network outages, overloaded servers or degraded equipment before they become visible to guests and staff. Reporting gives hotel management real data to plan replacements and investments, instead of only reacting when something fails.
What DataRoad manages at BeHotel Lisboa
- Workstations Ongoing support for the hotel's various departments.
- Wireless network Management and maintenance of Wi-Fi for internal operations and guests.
- Servers and printing Maintenance that ensures the availability of the hotel management systems.
- Internet Oversight of connectivity.
- Prevention Proactive monitoring, remote support, alerting and reporting.
Results for the hotel
- Continuity Problems detected before they reach guests.
- Stable Wi-Fi Essential for the guest experience and internal processes.
- Certified team By several networking and security manufacturers.
- Informed decisions Regular reporting that supports investment in infrastructure.
DataRoad thanks BeHotel Lisboa for its trust in our IT consultancy, managed services and network management.
DataRoad IT Unlimited
Talk to DataRoad. We assess your operation and propose the right plan.
Managed IT for hospitality
DataRoad supports hotels in Portugal with services designed for the sector:
- Reception and back office Ongoing support for workstations and management systems.
- Enterprise Wi-Fi Installation, configuration and management of networks for guests and operations, with isolated networks.
- Infrastructure Servers, printing and connectivity.
- Security Consultancy and cybersecurity projects applied to hospitality.
IT Unlimited plans start at €395 (Essential), €750 (Premium, with unlimited on-site support) and €1,200 (Premium 365, with nights, weekends, public holidays and 24/7 monitoring), always per month + VAT. Annual contract, no lock-in.
About DataRoad
DataRoad is a premium MSP headquartered in Alfragide with support across the whole of Portugal. For 11 years it has managed the infrastructure of public bodies, embassies, hotels, clinics and demanding companies, with 232 clients under contract and the Top 5% PME certification awarded by scoring.pt.
- IT Unlimited Managed services for a fixed monthly fee.
- Service desk Tickets and defined response times.
- Structured cabling Design, installation and certification.
- Enterprise Wi-Fi Coverage survey, Wi-Fi 6 and Wi-Fi 7, isolated guest network and centralised management.
- Managed firewalls Perimeter protection and secure remote access.
- IT for the public sector Eight public bodies and public procurement.
More DataRoad projects
Next step: your hotel's IT
Do you manage a hotel? Discover our network and IT services for hotels and request a no-obligation proposal.
More than 10 workstations · support contract · remote, on-site and telephone support. Call +351 211 459 950* or write to sales@dataroad.pt.
*Call to a Portuguese landline.
