Ventask: certified structured cabling across 100 CAT6 points for a contact centre in Parque das Nações

• Client Ventask.
• Sector Businesses and offices (contact centre).
• Location Parque das Nações, Lisbon.
• Year 2018.
• Scope Structured cabling, firewall and security, servers and infrastructure, IT Unlimited support.
• Size 100 certified network points.

Ventask is a Portuguese company providing “top quality” contact centre services 24 hours a day, in B2B and B2C, with Inbound, Outbound and Face-to-Face Management operations. Every call and every interaction depends on a network that cannot hesitate.

For this type of operation, the network infrastructure needs consistent performance, low latency, redundancy and organisation, VLAN segmentation and certified cabling. DataRoad was already supporting Ventask with network support and system continuity; this project took the partnership down to the physical layer.

Physical layer: cabling and outlets

• Repair of existing cabling Correcting intermittent faults, poor contacts and degraded connections.
• RJ45 outlets Replacement, repair and new termination.
• Point distribution Technical reorganisation to make maintenance easier.

Organised racks linked by fibre

• Technical tidying — labelling and organisation of patch cords and panels.
• Two racks interconnected with fibre optics — better performance and simpler maintenance.

Managed switching

• 4 managed Gigabit switches With fibre optic uplinks for higher throughput and stability.
• 2 48-port switches With VLANs configured by department, service or profile.
• Configuration migration Carried out with minimal risk and interruption.
• Ready for QoS And centralised network management.

Perimeter security

• Business firewall — installed and configured with traffic control and access policies.
• Visibility — better protection against threats and more control over what travels across the network.

CAT6 certification

• 100 certified points — validation of performance, compliance and installation quality.
• Preventive detection — physical faults and signal loss identified before they affect operations.

All the work took place outside business hours, to ensure minimal impact, continuity of service and full control within the maintenance windows.

DataRoad provided complete technical oversight with specialised resources: planning and an execution checklist, validation through testing and certification, documentation and standardisation, and risk mitigation during migration. The goal was zero downtime wherever possible.

• Fewer dropouts An end to intermittent network faults.
• More performance Managed Gigabit and fibre optics.
• More security Firewall and VLAN segmentation.
• Documented infrastructure CAT6 validated and certified.
• Room to grow A network ready to scale.
• Faster maintenance Organised, interconnected racks.

Beyond the project, DataRoad provides proactive services with continuous monitoring, preventive alerting and availability and performance reporting. The aim is to anticipate faults and reduce incidents. The team holds certifications from several vendors in network installation, security and IT networking, and has experience managing IT estates in demanding environments.

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DataRoad is a premium MSP headquartered in Alfragide, with support across the whole of Portugal. For 11 years it has managed the infrastructure of public bodies, embassies, hotels, clinics and demanding businesses, with 232 clients under contract and the Top 5% PME certification awarded by scoring.pt. In business networks it covers the full cycle: survey, design, certified structured cabling, switching, firewall and Wi-Fi 6 and Wi-Fi 7 with centralised management and alerting.

• Structured cabling and networks Design, racks, certification and Layer 3 switching with PoE.
• Business Wi-Fi Coverage survey and centralised management.
• Managed firewalls Perimeter and secure remote access.
• IT Unlimited Managed services for a fixed monthly fee.
• Business helpdesk Tickets and immediate response times.
• IT for the public sector Eight public bodies.

CAT6/CAT6A certification, cabling repair, managed switches and VLANs, fibre between racks, firewall or ongoing network management: request a no-obligation technical assessment. More than 10 workstations · support contract · remote, on-site and telephone support.

+351 211 459 950* · sales@dataroad.pt

*Call to a Portuguese landline.