In this article
DataRoad - IT Services and Consulting is a premium MSP that fully manages the IT of Portuguese companies and international groups with offices in Portugal. Headquartered in Alfragide with support across the whole country, it brings together in a single contract — IT Unlimited — managed IT services, enterprise networks, managed cybersecurity and monitoring, for 232 clients under contract.
Where DataRoad works
From Alfragide, DataRoad provides remote, on-site and telephone support to companies throughout Portugal — Lisbon, Setúbal, Porto, Beja, Faro — as well as in Spain and internationally.
Under its IT Unlimited contracts, it also supports clients with operations in the United Kingdom, the US, Switzerland, Spain, Brazil, Cyprus, France, Romania, Dubai, Greece and Hong Kong. There is no need for an office in every city: remote support and centralised management reach wherever the client is.
International groups that trust DataRoad
Companies such as Reltio by SAP and ReStream, both headquartered in the US, and BeQom, headquartered in Switzerland, chose DataRoad as their IT partner in Portugal.
Groups with operations in Europe, the Americas, Asia and the Middle East have entrusted us with:
- Server rooms And complete networks, built from scratch.
- Enterprise firewalls And advanced security solutions.
- Hybrid estates Windows and Apple configured and managed together.
- Ongoing support For offices in Lisbon, Porto, Faro, Funchal and Spain.
- Continuity 24/7 monitoring and alerting on the Premium 365 plan.
- Office openings From zero to full operation.
What full IT management includes
Managed services and helpdesk
- On-site, remote and telephone support With a professional service desk.
- Portal and ticketing system For requests with immediate response.
- Complete management Servers, networks, workstations and critical systems.
Enterprise networks
- Certified structured cabling Network installation and certification.
- Enterprise Wi-Fi Business wireless networks and advanced infrastructure.
- Professional configuration Traffic management and switching.
Managed cybersecurity
- Managed firewalls Implementation and ongoing management.
- VPN and access control Protection of systems.
- Incident detection Monitoring and alerting.
- Redundancy Of systems and connections.
Cloud, data centre and consultancy
- Microsoft 365 Management and migration.
- Hosting and housing Enterprise cloud solutions, data centre and business continuity.
- Consultancy Needs assessment, technology restructuring and scalable solutions.
NOC and monitoring
An enterprise system for monitoring and alerting on all services and connectivity. On the Premium 365 plan, monitoring runs 24 hours a day, 365 days a year.
Service levels by priority
| Priority | Situation | Response time |
|---|---|---|
| Critical | System down | Under 1 hour (immediate remote response) |
| High | Users without access | Under 2 hours |
| Medium | Partial problem | Under 4 hours |
| Low | Improvement request | Under 8 hours |
Why companies switch to DataRoad
- Certified teams Experienced and specialised by manufacturer.
- Immediate response With a proactive approach; 24/7 support on Premium 365.
- Large-scale projects Network, security, servers and infrastructure.
- Credentials 11 years in the market, 232 clients and the Top 5% PME certification, awarded by scoring.pt.
- Growth supported In Portugal and abroad.
Hotels, clinics, embassies, universities, multinationals and demanding SMEs entrust DataRoad with the IT they cannot do without — and we are proud to be the choice of the international companies that are investing in Portugal.
DataRoad IT Unlimited
Talk to DataRoad. We assess your operation and propose the right plan.
IT Unlimited in three plans
All the management described above is contracted through IT Unlimited, with prices always quoted as "from" and a fixed monthly fee:
| Plan | From (per month + VAT) | What sets it apart |
|---|---|---|
| Essential | €395 | From 10 workstations. Unlimited remote and telephone support; no on-site visits. |
| Premium | €750 | Unlimited on-site support, with visits included. |
| Premium 365 | €1,200 | Unlimited on-site support plus nights, weekends and public holidays, with 24/7 support. |
The contract is annual, with automatic renewal, 60 days' notice and no lock-in. DataRoad works only with companies of 10 or more workstations, under contract and directly with the end client — it does not sell standalone equipment or carry out one-off call-outs.
Credentials behind the operation
- 11 years DataRoad was founded in 2015.
- 232 clients With an active contract.
- Top 5% PME Certification awarded by scoring.pt.
- Ubiquiti networks More than 138 sites and 1321 devices managed.
- Apple Technical Partner Management of Apple estates in business environments.
- Security In 11 years, DataRoad has never suffered a security incident.
No office in every city — and no loss of proximity
DataRoad does not need a team in every city to be close to its clients. Most requests are resolved immediately via remote access; when the situation requires it, the team travels to site, anywhere in the country.
This model serves an SME in Setúbal just as well as the Portuguese subsidiary of a US-headquartered group that needs a local point of contact who reports in English and complies with the parent company's policies. Central monitoring and the ticketing system give both the same visibility of the state of the infrastructure.
How the relationship with a new client begins
- First contact — by phone, email or form, with a reply the same day.
- Assessment — a technical survey of the infrastructure: network, security, backups, licences and end-of-life equipment.
- Proposal — scope, SLA and fixed monthly fee, in writing.
- Onboarding — monitoring agents installed, infrastructure documented and access set up.
From then on, the infrastructure is monitored and managed by DataRoad, with an account manager who knows the company.
Next step: raise the level of your IT
Looking for a premium IT partner in Portugal? Request a no-obligation proposal. More than 10 workstations · support contract · remote, on-site and telephone support.
Contact: +351 211 459 950* · sales@dataroad.pt
*Call to a Portuguese landline.
Find out more about our helpdesk and managed IT services and our enterprise Wi-Fi with coverage survey, Wi-Fi 6 and Wi-Fi 7 and centralised management.
