Managed IT services retainer: monitoring, helpdesk and IT estate management for a fixed fee

Most companies already have servers, backups and security systems. Even so, serious failures keep happening, because almost none of those systems receive ongoing, planned maintenance.

The question worth asking is simple: what would be the impact of losing data or being without systems for a long time? The retainer exists so that question never needs answering, by detecting and resolving problems before they bring the company to a halt.

Proactive monitoring and alerting

• Permanent remote oversight To detect anomalies before they become failures.
• Early detection Backup failures, security and intrusion, hardware, performance, stopped services, updates and patches.
• Immediate alerts For serious failures, so they are fixed without delay.
• Monthly reports System status, updates and backups.
• A proactive stance Support that anticipates problems rather than reacting to them.

24/7 monitoring is exclusive to the Premium 365 plan.

Helpdesk and service desk

• Unlimited helpdesk No charge per request.
• Remote, on-site and telephone support With immediate responses via remote support; on-site support is included on Premium and Premium 365.
• Staff anywhere in the world All it takes is an internet connection.
• Partner management Internet and voice carriers, website hosting and email.

Protection and backups

• Remote backups Managed and audited remotely.
• Workstation and server protection With full management and remote maintenance.
• Measured availability Reporting on systems and services.

The retainer covers the estate end to end: workstations, corporate servers, network and services. Maintenance is mostly carried out remotely, with on-site intervention when the plan includes it, and everything is logged and documented.

• A live inventory The monitoring agent keeps the list of equipment and its status.
• Controlled updates Operating systems and software kept current in a planned way.
• Remote auditing Backups and protection checked without waiting for a problem.
• A single point of contact The company calls DataRoad and we deal with the other suppliers.

The cost is always fixed. The contract is annual, with automatic renewal and 60 days' notice, and no lock-in.

The services are delivered by information systems engineers certified by Microsoft, Cisco and Ubiquiti, among other manufacturers, with long experience in systems implementation, security, maintenance and user support.

A monitoring agent installed on the systems gives us detailed knowledge of each client's status, which speeds up problem resolution. The team has delivered projects in IT network management, network installation and business IT estate management.

• One party responsible DataRoad supports all the client's systems as an MSP.
• Predictable costs A fixed retainer, no counting of hours.
• Prevention rather than cure Monitoring, alerting and availability reports.
• Focus on the business The company stops worrying about IT.
• Full scope Networking, service desk, helpdesk and consultancy.

The goal is quality support that meets or exceeds the client's requirements efficiently, cost-effectively and on time. Discover DataRoad's managed IT services and latest news.

We analyse your environment and propose the right tier, with no obligation. More than 10 workstations · support contract · remote, on-site and telephone support.

+351 211 459 950* · sales@dataroad.pt

*Call to a Portuguese landline.