In this article
A premium MSP takes on, for a fixed monthly fee, responsibility for a company's technology infrastructure: network, security, servers, cloud, workstations and users. DataRoad - IT Services and Consulting has been doing this since 2015, from Alfragide and with support across the whole country, for hotels, clinics, embassies, universities, multinationals and SMEs that cannot afford to stop. This guide shows what is covered, how the service is measured and why the model works.
The numbers behind the service
- 11 years In business since 2015.
- 232 clients Companies supported under contract.
- 134 IT projects Delivered from design to handover.
- Top 5% PME Distinction awarded by scoring.pt.
- 12+ embassies and 20+ hotels Clients with zero tolerance for failure.
- 15+ IT certifications And clients in more than 10 countries.
- 138+ sites and 1321 Ubiquiti devices Under permanent management.
- 5★ on Google The rating given by our clients.
In 11 years, DataRoad has never suffered a security incident.
Why the managed model replaces the alternatives
For years, companies had two options. Build an in-house department, expensive and hard to keep up to date. Or pay an external supplier by the hour, with unpredictable invoices and technicians who never got to know the environment.
IT Unlimited is the alternative: support with no limit on hours for a fixed monthly fee, with an annual contract and no lock-in. DataRoad manages the IT estate end to end — preventive and corrective maintenance, updates, monitoring, incident resolution and optimisation — with immediate response times. The company focuses on its business; we take care of the technology.
| Plan | What it includes | Price |
|---|---|---|
| Essential | From 10 workstations; remote and telephone support; no on-site visits | From €395/month + VAT |
| Premium | Unlimited on-site support, visits included | From €750/month + VAT |
| Premium 365 | Unlimited on-site support plus nights, weekends and public holidays; 24/7 monitoring | From €1,200/month + VAT |
There are also variants designed for sectors with their own requirements, such as IT Unlimited for Hotels and IT Unlimited for Clinics.
The complete map of managed IT services
IT network management and structured cabling
We design, install and certify structured networks with qualified technicians: tidy racks, managed switching and every point certified to last. The infrastructure is ready to grow without repeated building work.
Business Wi-Fi: Wi-Fi 6 and Wi-Fi 7
Business wireless networks with coverage surveys and seamless roaming, from a few dozen to more than a hundred access points, for hotels, clinics, offices and public buildings. We work mainly with Ubiquiti UniFi, where we are a Certified Partner.
NOC, monitoring and alerting
Real-time alerts on servers, network, internet connections and critical equipment, with regular reports and preventive action. Monitoring 24 hours a day, 365 days a year, is part of the Premium 365 plan.
Managed cybersecurity and managed firewalls
Next-generation firewalls (Sophos, Fortinet, Palo Alto, pfSense), managed antivirus, email filtering, access policies and defence against phishing and ransomware. Includes VPN for remote working, network segmentation, internet redundancy and protection of servers and workstations.
Managed backups and disaster recovery
Automatic backups of servers, workstations and critical data, with periodic restore tests and continuity plans. Faced with human error, a failure or an attack, the company recovers quickly.
Helpdesk and IT estate management
The service desk works as the company's IT department, open to every employee, with remote, on-site and telephone support. It covers Windows and macOS, workstations, servers and business applications.
Apple fleet management
As an Apple Technical Partner, we manage fleets of Macs, iPhones and iPads with centralised MDM, configuration, security and specialist support, integrating the Apple ecosystem with the rest of the infrastructure.
Microsoft 365, Google Workspace and cloud
Migration, configuration and administration of business email, file sharing, data synchronisation and collaboration tools, with security and continuity assured.
IP telephony
Tailored IP PBX systems that cut costs, bring fixed and mobile extensions together and keep pace with the growth and mobility of teams.
Office moves
We set up all the infrastructure in the new space — cabling, network, Wi-Fi, servers and workstations — with rigorous planning so that operations do not stop during the move.
IP video surveillance
CCTV systems integrated into the network, with high-resolution cameras and centralised management, often included in complete projects for hotels and corporate buildings.
Consultancy and project management
Needs assessment, equipment sizing, infrastructure renewal and solution integration, so that every technology decision serves the business's objectives.
Service levels written into the contract
| Priority | Example | Response |
|---|---|---|
| Critical | System down | Under 1 hour (immediate) |
| High | Users without access | Under 2 hours |
| Medium | Partial problem | Under 4 hours |
| Low | Improvement request | Under 8 hours |
DataRoad IT Unlimited
Talk to DataRoad. We assess your operation and propose the right plan.
Manufacturers and technologies we work with
Apple Technical Partner, Ubiquiti (UniFi Certified Partner), Microsoft, Cisco, Fortinet, Sophos, Palo Alto, Dell, HPE, Lenovo, VMware, MikroTik, Aruba, Acronis, Bitdefender, ESET, Synology, pfSense/Netgate, AWS and Microsoft Azure. The team is certified and in the field — not a generic helpdesk.
From Alfragide to Portugal, Europe and the US
Our head office is in Alfragide and our support covers the whole country, extending to Spain and the international market. Under IT Unlimited contracts, we support clients with operations in the United Kingdom, the United States, Switzerland, Spain, Brazil, Cyprus, France, Romania, Dubai, Greece and Hong Kong. We do not need offices in every city: much of the work is done remotely and, when needed, the technician goes on site.
Work delivered, not speeches
Keeping a hotel's network running without a single dropout in high season, migrating a clinic's infrastructure without cancelling appointments, guaranteeing an embassy secure access to its systems anywhere in the world: this is how DataRoad measures itself. We do not have a trophy cabinet. We have infrastructures working right now, in Portugal and abroad. We do IT right.
- Predictable cost A fixed monthly fee, no surprises on the invoice.
- No lock-in An annual contract with automatic renewal and 60 days' notice.
- A team that knows your environment Certified technicians and always the same points of contact.
- Proactivity Problems are solved before they reach the business.
Frequently asked questions
What does IT Unlimited include?
A monthly contract at a fixed fee, with unlimited hours and no lock-in, combining helpdesk, estate maintenance, network management and security. On-site visits are included on the Premium and Premium 365 plans; 24/7 monitoring is part of Premium 365.
Does DataRoad support companies outside Greater Lisbon?
Yes. Our head office is in Alfragide, our support covers the whole country and we have clients with operations in more than ten countries.
What kind of companies are DataRoad clients?
Hotels, clinics, embassies, universities, multinationals and demanding SMEs, always with at least 10 workstations and under contract.
Do you only do management, or also projects from scratch?
Both: structured networks, Wi-Fi 6/7, firewalls, video surveillance, cloud and office moves, from design to permanent management.
What certifications does DataRoad hold?
It is an Apple Technical Partner and a Ubiquiti Certified Partner, with a team certified in Microsoft, Cisco, Fortinet, Sophos, Dell, VMware and others, and is in the Top 5% PME according to scoring.pt.
Read also: all DataRoad IT services · remote, on-site and telephone support for businesses.
Next step: a no-obligation proposal
Tell us about your infrastructure today and we will prepare a tailored IT Unlimited proposal. More than 10 workstations · support contract · remote, on-site and telephone support.
Call +351 211 459 950* or write to sales@dataroad.pt.
*Call to a Portuguese landline.
