In this article
This is a news item about a DataRoad client. If you are looking for the service itself, see the managed IT services for businesses page.
Since 2015, DataRoad - IT Services and Consulting has been the IT partner responsible for the stability and security of the information systems of Infocapital SA, one of the largest independent video game distributors in Portugal. That is 11 years of managed services in a co-managed model: DataRoad works alongside Infocapital's in-house IT department, taking on infrastructure, network and security, and reinforcing the team whenever operations require it.
About Infocapital
Infocapital SA is the parent company of CapitalGames. It is a private company dedicated to distributing video games for the market's main platforms, with specialist teams, several business units, a strong presence in Portugal and international connections.
At a distributor, IT underpins orders, stock and relationships with retailers. Any system downtime has a direct impact on sales — so the demand for availability is high.
A co-managed model: in-house team + MSP
Infocapital has its own IT department. DataRoad does not replace it: it complements it. The in-house team knows the business and the day-to-day applications; DataRoad adds specialisation in infrastructure, networks and security, responsiveness and strategic consulting.
- Remote, on-site and telephone support For the in-house team and users.
- Immediate incident response Backed by more than a decade of accumulated knowledge of the environment.
- Ongoing oversight Of the IT infrastructure and its evolution.
- Continuous consulting Planning new capabilities and providing strategic support to the in-house department.
What DataRoad manages at Infocapital
Servers and data
- Windows Server Maintenance and configuration.
- SQL Server Database administration.
- Active Directory Identity and access management.
- NAS Storage management and administration.
Managed business network
- Switching and wireless Administration of switches, Wi-Fi networks and routers.
- Managed firewalls Management of the corporate firewalls.
- VPN Implementation and maintenance of remote access.
- Network infrastructure Installation, auditing and maintenance.
Virtualisation, power and security
- Virtualisation Maintenance of the virtualised environments.
- Security Implementation of protection solutions.
- UPS Management and maintenance of systems with up to 64 batteries.
Users and services
- Workstations — full user support, maintenance and optimisation.
- DNS, websites and applications — administration of application services.
DataRoad IT Unlimited
Talk to DataRoad. We assess your operation and propose the right plan.
What has changed over 11 years
A relationship of this length makes it possible to work preventively: we know the environment in detail and anticipate problems before they reach users. The results the partnership has delivered:
- Fewer incidents And fewer interruptions to operations.
- Greater productivity Users with systems that respond.
- Greater security Firewalls, VPN and protection managed continuously.
- Better performance Optimised, up-to-date infrastructure.
- Constant evolution New solutions introduced as the business grows.
We thank Infocapital for the trust it renews year after year and remain committed to continuing to deliver excellent IT services, focused on performance, security and innovation.
About DataRoad
DataRoad - IT Services and Consulting is a premium MSP specialising in IT network management, business wireless networks and IT estate management. It has its head office in Alfragide and provides support across the country, remotely, on site and by phone, and also supports companies in Europe and the USA.
- 11 years and 232 clients Hotels, clinics, embassies, universities, multinationals and demanding SMEs.
- Top 5% PME According to scoring.pt.
- Ubiquiti More than 138 sites and 1,321 devices managed.
- Apple Technical Partner Management of Apple, Windows and hybrid environments.
- International projects In Portugal, Europe and Africa.
Service areas
- IT Unlimited Managed services for a fixed monthly fee, in the Essential (from €395/month + VAT), Premium (from €750/month + VAT, unlimited on-site support) and Premium 365 (from €1,200/month + VAT, with nights, weekends, public holidays and 24/7 monitoring) plans.
- Networks and structured cabling CAT5e, CAT6 and CAT6A, racks, patch panels and fibre optics, Layer 3 switching and PoE.
- Business Wi-Fi Wi-Fi 6 and Wi-Fi 7, high density, indoor and outdoor, captive portal and cloud management.
- Managed cybersecurity Firewalls, VPN, endpoint and server protection, policies and audits.
- Servers and backups Windows and Linux, Active Directory, NAS, redundancy and disaster recovery.
- CCTV, monitoring and consulting Video surveillance, alerting, reporting, premises moves and modernisation.
Frequently asked questions
What is DataRoad's IT Unlimited?
It is a managed IT services contract for a monthly fee that brings together monitoring, support, alerting and reporting, to keep systems stable and costs predictable.
Does it include the network and business Wi-Fi?
Yes. It can cover the cabled and wireless network, connectivity, access points and resolution of performance and availability issues, according to the agreed scope.
Does DataRoad work with companies that already have an IT team?
Yes. Infocapital is exactly that case: DataRoad complements the in-house department with specialisation, coverage and consulting.
Is there reporting and follow-up?
Yes. Reporting and continuous oversight of the environment are part of DataRoad's proactive approach.
Looking for an IT partner for the next decade?
Request an IT Unlimited proposal or book a technical assessment, with no commitment. If you need a network that does not fail, also discover our business Wi-Fi service with coverage survey, Wi-Fi 6 and Wi-Fi 7, and our helpdesk for teams and users.
More than 10 workstations · support contract · remote, on-site and telephone support. Call +351 211 459 950* or write to sales@dataroad.pt.
*Call to a Portuguese landline.
