Full IT Outsourcing
A complete IT department for a fixed monthly fee
Unlimited support, 24/7 (Premium 365 only) monitoring and written SLAs
Complement to Your Internal Team
Reinforce your team with certified specialists
Cybersecurity, projects and second-line support
IT Outsourcing in Portugal
IT Outsourcing: a complete IT department, without the cost of building one
Hiring, training and retaining an in-house IT team costs tens of thousands of euros a year — and it still fails during holidays, sick leave and with the technologies nobody masters. With DataRoad’s IT outsourcing, your company hands its entire IT over to a certified team in Lisbon, for a fixed monthly fee, with written SLAs and measured results. In English and in Portuguese.
What is IT outsourcing — and why it makes sense now
IT outsourcing means handing the management of your company’s IT to a specialised partner — a Managed Services Provider (MSP) — instead of keeping it in-house. The partner takes over user support, servers, networking, security, backups and communications, and answers for all of it with contracted response times.
For most companies of up to 250 employees, the maths is simple: a single in-house technician costs more than €30,000/year, knows a fraction of the technologies required and has no substitute when absent. Outsourcing gives you an entire team — systems, networking, cybersecurity, cloud and voice — for less than that single salary, with permanent coverage and documented knowledge that doesn’t walk out of the door when someone changes jobs.
What we deliver
Unlimited helpdesk
Remote, phone and on-site support for your users, with no ticket limits and no hourly charges. Your staff call, we solve.
24/7/365 monitoring
Servers, network and critical services watched by the minute, with real-time alerting. We detect and act before a problem stops the business.
Cybersecurity and backups
Managed firewalls, endpoint protection, access policies and tested backups with a recovery plan. GDPR compliance included.
Networks and business Wi-Fi
Design, installation and management of wired and wireless enterprise networks — from office to warehouse, from hotel to clinic.
Microsoft 365 and cloud
Full Microsoft 365 management, optimised licensing and migrations without downtime.
Voice communications
Hosted IP PBX phone systems, with auto-attendant, queues and reporting — under the same contract.
Three models, depending on your reality
| Model | Who it’s for | How it works |
|---|---|---|
| Full outsourcing | Companies with no internal IT team | DataRoad becomes your complete IT department: users, infrastructure, security, vendors and projects — all with us, for a fixed monthly fee. |
| Complement to your internal team | Companies with an overloaded internal IT | Your team keeps the day-to-day; we take on 24/7 (Premium 365 only) monitoring, cybersecurity, specialised projects or second-line support. |
| Project-based outsourcing | One-off needs and changes | Migrations, office moves, new networks, branch openings in Portugal — delivered by a certified team, with a clear start, middle and end. |
Why Portugal — and why DataRoad
Portugal has become one of the favourite destinations for international companies: a time zone aligned with London, technical talent, competitive costs and European stability. If your company is setting up in Portugal or building a nearshoring team, DataRoad takes care of everything that connects, protects and supports that operation — office, network, workstations, security and communications — with service in English and Portuguese and proven experience with multinationals, embassies and international schools.
- 11+ years of operation and 232+ companies supported across the country;
- Our own certified team: Cisco, Fortinet, Sophos, Microsoft, Dell, HP and VMware;
- Written, measured SLAs: 99.9% availability and average response under 2 hours;
- No lock-in — clients stay because they want to, not because a contract forces them;
- 5.0 stars on Google with dozens of reviews from real clients.
How much does IT outsourcing cost?
On request
IT Unlimited plans for a fixed monthly fee: Essential (100% remote and phone support, minimum 10 workstations), Premium (with on-site visits and Microsoft 365 management included) and Premium 365 (24/7/365 coverage). No lock-in. Complex infrastructures get a tailored proposal.
Compare the three IT Unlimited plans →
How it starts
- AssessmentFree survey of your infrastructure, risks and current costs — no commitment.
- ProposalPlan and fee closed in writing, with clear SLA and scope. Answer within 24 business hours.
- TransitionDocumented onboarding in 30 days, without interrupting the operation or your users.
- OperationUnlimited support, 24/7 (Premium 365 only) monitoring, reports and regular follow-up meetings.
Companies that already handed their IT to DataRoad
Panike
Network and communications infrastructure for a large-scale food manufacturing operation.
Complete IT infrastructure for the Portuguese operation of an international rent-a-car.
Forward College
Network and IT support on the Lisbon campus of a European university college.
Frequently asked questions about IT outsourcing
Do we lose control of our IT by outsourcing?
No — you gain it. You receive regular reports, a client portal with the status of every request and full documentation of your infrastructure, which remains yours. You always decide; we execute and answer by SLA.
What if we already have a technician or an internal team?
We complement them: your internal team keeps the proximity to the business and we take on 24/7 (Premium 365 only) monitoring, security, projects or second-line support. It’s the model used by several of our clients.
How long does the transition from another provider take?
Typical onboarding takes 30 days: we inventory, document and take over gradually, with no downtime. If you come from a previous provider, we handle the transfer of access and credentials.
Do you work with foreign companies setting up in Portugal?
Yes — it’s one of our specialities: multinationals, embassies and international schools. Communication in English, European invoicing and experience opening offices from scratch.
Are we tied into a long contract?
No. IT Unlimited plans have no lock-in. The commitment renews every month on the quality of the service — not on clauses.
Talk to us before hiring one more technician
Tell us what your operation looks like and receive, within 24 business hours, an IT outsourcing proposal with scope, SLA and fee closed. No commitment.
Request an IT outsourcing proposalDataRoad Support Plans
DataRoad IT Unlimited
Talk to DataRoad. We assess your operation and propose the right plan.
Your company’s IT
in the right hands
IT Unlimited Essential
- From €395/month (+ VAT), for 10 workstations
- Includes unlimited helpdesk, PC management, monitoring, patch management and remote support
- Remote and phone support
during business hours - Monitoring
with automatic alerts - Incident response with SLA
- Update management
security patches - Monthly report
- Dedicated helpdesk
by email and phone - The price may increase with the number of workstations, network size, servers, websites, printers and NAS, critical systems and Apple devices
IT Unlimited Premium
- From €750/month (+ VAT)
- Includes unlimited helpdesk, Microsoft 365 management, PC management, antivirus/EDR, monitoring, patch management and remote support
- Unlimited on-site support
- with travel included
- Advanced monitoring
- Full fleet management
- Cybersecurity included
(firewall, managed antivirus) - Aggressive SLA — immediate response
critical incidents - No hourly limits
- Dedicated helpdesk
during business hours - The price may increase with the size of the IT estate and network, servers, websites, printers and NAS, critical systems and Apple devices
IT Unlimited Premium 365
- From €1,200/month (+ VAT)
- Includes unlimited helpdesk, Microsoft 365 management, PC management, antivirus/EDR, monitoring, patch management and remote support
- Everything included
in IT Unlimited - 24h × 7 days × 365 days support
- weekends and holidays included
- Dedicated technical account manager
- Regular IT strategy alignment meetings
- Business continuity plan (Disaster Recovery)
- Priority access to network and infrastructure projects
- Personalised executive reports
- The price may increase with the size of the IT estate and network, servers, websites, printers and NAS, critical systems, Apple devices and out-of-hours coverage
Some of the companies that trust their infrastructure to DataRoad,
setors where downtime costs far more than IT support
Discover all the advantages
IT Support & Implementation
IT Assistance
IT assistance for companies — on-site, remote and phone support
Wireless Networks
Installation, configuration and deployment of corporate and enterprise wireless network solutions, with management
IT Security
IT security and information protection solutions for workstations, servers and networks
Helpdesk Support
IT support for users — on-site, remote and by phone. Permanent business-grade assistance
IT Unlimited Plan
On-site, remote and phone support for all of your company’s IT systems
Backups
Information security with monitoring and alerting. Local and remote backups. Disaster Recovery solutions
Computer Networks
Network maintenance, deployment, management and optimisation
IT Consulting
Analysis, management and optimisation of IT solutions, networks, systems and IT security
Cloud Solutions
Cloud solutions for security, sharing and collaboration, Microsoft 365 and Google Workspace. Deployment, management and maintenance
The technologies we master, certified by the manufacturers
We work only with enterprise platforms, with a certified team on each of them
Contact us now
Contact Form
Ask DataRoad for a proposal — we take care of the rest with a fast, clear answer to support your company’s needs.
Tell us what you need. IT support, network installation, cybersecurity, an office move or simply a second opinion on your IT infrastructure — we are here to help.
Fill in the form and a specialised technician will contact you the same day.
How we work
This service is provided exclusively under an IT Unlimited contract.
DataRoad does not provide one-off (one-shot) assistance and does not sell equipment on a standalone basis. We work under a monthly contract, with full responsibility for the client environment.
