IT Unlimited · Managed IT plan
Unlimited on-site, remote and phone support with a fixed monthly fee, 24/7 (Premium 365 only) monitoring and guaranteed SLA response times. No surprises.
Request a proposal24×7×365 (Premium 365) Support
Weekends and holidays included
Any hour, any day
Permanent response
Dedicated Account Manager
Single point of contact
IT alignment meetings
Knows your operation
Business Continuity
Disaster Recovery plan
Backups and replicas
Recovery testing
DataRoad IT Unlimited
Talk to DataRoad. We assess your operation and propose the right plan.
Project Priority
Priority access to projects
Network and infrastructure
Executive reports
Plan
For companies that can never stop. IT Unlimited Premium 365 is your dedicated IT department, available any hour, any day of the year.
It includes everything in IT Unlimited Premium and adds coverage 24 hours a day, 7 days a week, 365 days a year, with weekends and holidays included.
You get a dedicated technical account manager, periodic strategic alignment meetings and a business continuity plan (Disaster Recovery) tailored to your operation.
On request
Support 24 hours a day, 7 days a week, 365 days a year — for operations that can never stop.
Minimum monthly value applies · No lock-in — you stay with us because you want to · Complex infrastructures (hospitality, healthcare, multi-site, servers and guest networks) get a tailored proposal — the per-seat value does not apply.
It is the right plan for continuous operations — hospitality, clinics, retail, manufacturing, shared services and companies with teams spread across several time zones.
Beyond permanent support, you get priority access to network and infrastructure projects and executive reports prepared for the board, not for the technical team.
Your IT department. Without the cost of having it in-house.
IT Unlimited Premium 365 — 24/7 IT Support, 365 Days a Year
Who IT Unlimited Premium 365 is for
Companies whose operation has no closing time: a hotel where the Wi-Fi has to work at three in the morning, a clinic open on Saturdays, a production line that cannot stop, a team in Lisbon working with colleagues in another time zone.
In those contexts, a business-hours helpdesk is not enough. Premium 365 guarantees a response at any hour, every day of the year, including weekends and holidays.
What is included
- Everything included in IT Unlimited Premium
- Support 24 hours × 7 days × 365 days
- Weekends and holidays included
- Dedicated technical account manager
- Periodic IT strategic alignment meetings
- Business continuity plan (Disaster Recovery)
- Priority access to network and infrastructure projects
- Customised executive reports
More than support
With a dedicated technical account manager, IT stops being a string of one-off requests and starts having a plan: what needs replacing, when, and with what impact on the budget.
Compare the plans
Choose the level of support
your company needs
IT Unlimited Essential
- From €395/month (+ VAT), for 10 workstations
- Includes unlimited helpdesk, PC management, monitoring, patch management and remote support
- Remote and phone support
during business hours - Monitoring
with automatic alerts - Incident response with SLA
- Update management
security patches - Monthly report
- Dedicated helpdesk
by email and phone - The price may increase with the number of workstations, network size, servers, websites, printers and NAS, critical systems and Apple devices
IT Unlimited Premium
- From €750/month (+ VAT)
- Includes unlimited helpdesk, Microsoft 365 management, PC management, antivirus/EDR, monitoring, patch management and remote support
- Unlimited on-site support
- with call-outs included
- Advanced monitoring
- Full IT estate management
- Cybersecurity included
(firewall, managed antivirus) - Aggressive SLA — immediate response
critical incidents - No hour limits
- Dedicated helpdesk
during business hours - The price may increase with the size of the IT estate and network, servers, websites, printers and NAS, critical systems and Apple devices
- From €1,200/month (+ VAT)
- Includes unlimited helpdesk, Microsoft 365 management, PC management, antivirus/EDR, monitoring, patch management and remote support
- Everything included
in IT Unlimited - Support 24h × 7 days × 365 days
- weekends and holidays included
- Dedicated technical account manager
- Periodic IT strategic alignment meetings
- Business continuity plan (Disaster Recovery)
- Priority access to network and infrastructure projects
- Customised executive reports
- The price may increase with the size of the IT estate and network, servers, websites, printers and NAS, critical systems, Apple devices and out-of-hours coverage
Companies that never close — and whose IT doesn’t either
Hospitality, healthcare, manufacturing and shared services, with permanent coverage
Contact us now
Contact Form
Ask DataRoad for a proposal — we handle the rest with a fast, clear answer to support your company's needs.
Tell us what you need. IT support, network installation, cybersecurity, office relocation or simply a second opinion on your IT infrastructure — we are here to help.
Fill in the form and a specialised technician will contact you the same day.
