Why Choose DataRoad
11+ years, our own certified team and written SLAs
Measured results and monthly renewal earned on merit
Real Success Stories
Transitions and projects documented across setors
From survey to daily management, with proven results
Switching IT providers
Switching IT Companies Without Downtime — and Without Depending on Your Old Provider
Passwords only the provider knows, undocumented servers, fear of stopping the business mid-migration. That is why so many companies keep postponing the decision. With a structured transition plan, switching IT providers happens without interruptions — and at the end, everything that is yours is finally in your hands.
Signs it is time to switch
Replies that take days
You call, you insist, you forward the email “just as a reminder”. When asking for support becomes a job in itself, the problem is not you — it is your provider.
Surprise invoices
Every intervention is a new quote and your monthly IT cost is a lottery. Predictability exists: it is called a fixed monthly plan.
An undocumented network
Nobody knows exactly what is installed, where the licences are or how to restore a backup. That is not IT management — it is faith.
Everything depends on one person
“Only Mr. X knows about that.” When knowledge lives in someone’s head, that person’s holidays are an operational risk.
Zero visibility
No reports, no history, no idea of what was done and why. You pay every month, but you cannot prove what you get.
Neglected security
Backups nobody tests, overdue updates, no managed protection. It usually goes fine — until the day it doesn’t.
“But my current provider holds everything…”
It is the most common fear — and it can be solved. The credentials, licences, domain and data belong to your company, not to the provider. Our transition includes a structured process for collecting access and documentation, handled professionally with the previous provider.
And when the old provider does not cooperate? There is still a path: we perform an independent technical survey and execute a controlled access reset, system by system, without stopping your operation. We have done it many times — it is a matter of method, not luck.
How we handle the transition, step by step
- Audit & surveyA complete inventory: equipment, servers, licences, credentials, contracts and risks. You learn exactly what you have — many companies discover surprises here.
- Transition planA clear calendar with responsibilities and out-of-hours work windows when needed. The goal is fixed: zero downtime for your operation.
- Access & documentation handoverPasswords, licences, domain, email, backups and configurations move into a digital vault your company has access to. What is yours stays yours.
- Gradual migrationMonitoring, management tools and security run in parallel with what exists, with tests before any cut-off. Nothing is switched off without a working alternative.
- Go-live with reinforced supportIn the first weeks, extra attention: your users learn the new support channels and get fast answers from day one.
DataRoad IT Unlimited
Talk to DataRoad. We assess your operation and propose the right plan.
What changes day to day
| Typical provider | With DataRoad | |
|---|---|---|
| Support requests | Emails and calls that get lost | Ticketing system with SLA deadlines |
| Documentation | Non-existent or “in someone’s head” | Complete documentation, delivered and kept current |
| Costs | A quote for every intervention | Fixed monthly plan per workstation |
| Contract | 12–24 month lock-in | No lock-in — monthly renewal earned on merit |
| Visibility | None | Client portal and regular reports |
When is the best time to switch?
Any time — the transition runs in parallel, and nothing is switched off before its time. If you have a contract with a lock-in period, we analyse the dates with you and prepare everything so the change happens on the day the contract ends, without a single day uncovered. Duration depends on the size of the infrastructure: typically a few weeks, with the plan and dates set at the initial audit.
- 11+ years of operation and documented success stories across several setors.
- Our own certified team — we never subcontract your support.
- Written SLAs from day one, with reports that prove compliance.
- No lock-in — if you ever want to leave, your documentation and credentials are already in your hands. That is the difference.
Frequently asked questions
How long does the transition take?
It depends on the size of the infrastructure — typically a few weeks. The plan sets dates and responsibilities from the start, and your operation never stops during the process.
Will I lose data or email in the move?
No. Nothing is switched off before the alternative is tested and working. Backups are validated before any migration, and mailboxes move with their full history.
Do I have to confront my current provider?
You don’t need to. We handle the technical communication with the previous provider professionally. On your side, only the formal contract termination — we tell you what to check and how far in advance.
What if my current provider does not cooperate?
It happens — and there is a solution. We run an independent survey and a controlled access reset, system by system. Your company regains control of what is yours.
Does the transition have costs?
It depends on the state of the infrastructure and what needs to be migrated. You receive a clear quote before anything starts — no surprises, like everything else in our model.
Find out what you have — before deciding
where you’re going
Request a no-obligation assessment: we survey your setup, show you the risks and deliver a transition plan with dates.
Request a transition assessmentFalar Connosco já
Formulário de Contacto
Peça uma proposta à DataRoad. tratamos do resto com uma resposta rápida e clara de forma a apoiar as necessidades da sua empresa.
Conte-nos o que precisa. Suporte informático, instalação de redes, cibersegurança, mudança de escritório ou simplesmente uma segunda opinião sobre a sua infraestrutura IT — estamos aqui para ajudar.
Preencha o formulário e um técnico especializado entra em contacto consigo no próprio dia.
How we work
This service is provided exclusively under an IT Unlimited contract.
DataRoad does not provide one-shot support or sell equipment on a standalone basis. We work on a monthly contract basis, with full responsibility for the client’s environment.
