Client Portal

Client Portal

Tickets, History & Certified Apple IT

Open and track support requests with full history and visible deadlines — plus certified Apple Technical Partner IT services: MDM, TotalCare, backup and 24/7 (Premium 365) monitoring.

Dedicated Client Portal

Requests and tickets in one place
Real-time status
Complete history

Simple Ticket Creation

Portal, email or phone
Clearly defined priorities
Average response under 2h

Your Network, Documented

Documented infrastructure
Organised access and licences
Your information, always yours

Immediate Remote Assistance

Secure remote support
No unnecessary waiting
First-time resolution

Business Services

Apple Managed
IT UNLIMITED

Apple-Certified Support for Business We manage Mac environments with the same excellence and dedication — so your team can work without limits, whichever system they choose.

Apple Support

Whichever platform your company uses — Apple’s Mac, iPhone and iPad, or Windows and PC — DataRoad guarantees certified technical support, high-level IT security and full operational continuity for both ecosystems.

DataRoad is a certified member of the Apple Technical Partner in Portugal — a distinction that places our team among the Apple partners recognised and certified for business worldwide.

This certification, combined with our extensive experience in Microsoft and Windows environments, allows us to manage any business technology setup with equal mastery and excellence — whether 100% Apple, 100% Windows, or a hybrid environment with both systems.

Our specialised team ensures complete management and optimisation of your company’s IT estate — guaranteeing seamless integration between devices, hardened security, managed updates and an IT strategy aligned with your business goals.

With over a decade of experience managing Apple and Microsoft environments for national and international companies in Portugal, DataRoad is the technology partner your company needs — whichever system you choose.

DataRoad Apple TotalCare is a fully managed Apple IT solution for companies that want consistent performance, robust security and expert oversight of their Apple devices.

No long-term contracts, with support that scales simply as your organisation grows.

• Apple Mobile Device Management (MDM) — Centralised management of Macs, iPhones and iPads, including security policies, configuration profiles, compliance monitoring and remote support.
• 24/7 (Premium 365) Monitoring and Proactive Maintenance — Continuous health monitoring of systems, with automatic remediation to prevent downtime before it affects your business.
• Unlimited Cloud Backup and Fast Recovery — Secure, automated backups with fast restore capability, protecting against data loss, ransomware or hardware failure.
• Managed macOS and Application Updates — Controlled rollout of Apple operating system and business software updates, keeping things secure without disrupting workflows.
• Malware Detection and Security Incident Response — Continuous protection against viruses, spyware and unauthorised system changes on all managed Macs.
• Priority Apple-Certified Support — Direct access to Apple-certified consultants for phone and email support during business hours.

Client Portal — Tickets, Support History and Certified Apple IT Services | DataRoad

Apple Support for Business in Portugal

Your Company Chose Apple. Now You Need Someone Who Truly Knows How to Manage Apple.

Adoption of the Apple ecosystem in the business world has grown rapidly in recent years.
MacBooks on the desks of creative, development and leadership teams.
iPhones in the hands of sales and operations teams.
iPads at reception desks, meeting rooms, clinics, hotels and educational environments.

Apple is no longer a niche choice. Today it is a complete business platform — but one with real requirements for management, security, integration and specialised support.

The problem?
Most IT support companies in Portugal remain focused almost exclusively on Windows.

They know how to manage Active Directory, Microsoft 365 and Windows Server environments.
But when a Mac has a problem, resolution time doubles, solutions are improvised and support quality drops drastically.

DataRoad is different.

We are a certified member of the Apple Technical Partner — Apple’s official programme for consultants specialised in Apple solutions for business — and we master the Apple ecosystem with the same technical depth with which we master Microsoft.

👉 If your company uses Apple — or is considering it — DataRoad is the right IT partner to make sure that choice works at the highest level.

Apple Technical Partner

What It Is and Why It Matters to Your Company

The Apple Technical Partner is Apple’s official programme certifying partners with proven competence in deploying, managing and supporting Apple devices in business environments.

Being an Apple Technical Partner member is not a formality.
It is the result of a rigorous technical assessment process, continuous training and direct validation by Apple.

What Apple Technical Partner Certification Guarantees DataRoad Clients

✅ Access to exclusive Apple technical resources
Including direct support channels with Apple engineers and advanced documentation not publicly available.

✅ Continuous, mandatory technical training
DataRoad technicians keep active Apple certifications, updated with every new version of macOS, iOS and iPadOS.

✅ Apple Business Manager
Access to Apple’s official platform for business device management, automatic enrollment, app distribution and managed Apple IDs.

✅ Official recognition by Apple in Portugal
DataRoad is listed as a recommended Apple consultant for business in Portugal.

There are few Apple Technical Partner partners in Portugal.
When you entrust your company’s Apple devices to DataRoad, you are working with a team that Apple recognises as qualified.

The Problem with Generalist Apple Support

And Why It Always Ends Up Costing More

The scenario repeats itself far too often:

• The company adopts Macs or iPads
• It keeps the same Windows-focused IT support
• The problems begin

The Most Common Mistakes We Find

• ❌ Macs with no centralised management
  Manual configuration, with no consistent security policies.

• ❌ No Apple MDM
  Every device is an island — no control, no visibility, no remote wipe capability.

• ❌ Backups missing or never verified
  Time Machine that has not run for months, or cloud backups failing silently.

• ❌ Outdated macOS
  Known vulnerabilities due to lack of update management.

• ❌ iPhones and iPads with no control at all
  Devices holding sensitive data without encryption, mandatory PIN or remote lock capability.
  
  

✅ DataRoad fixes these problems structurally — not with patches.

DataRoad Apple Services for Business

Apple Mobile Device Management (MDM)

Centralised management of Macs, iPhones and iPads from a single console.

With Apple MDM, DataRoad guarantees:

• Full visibility of your device fleet
• Automated security policies
• Immediate remote intervention
• Continuous compliance with best practices

Integrated with Apple Business Manager, enabling automatic enrollment and zero‑touch deployment.

Apple TotalCare — Fully Managed Apple IT

The complete Apple management solution for business.

Included, for a fixed monthly fee:

• Full Apple MDM
• 24/7 (Premium 365) monitoring
• Unlimited cloud backup with daily verification
• Managed macOS and application updates
• macOS-specific endpoint security
• Priority support from Apple-certified technicians

✅ Scalable, with no renegotiation for new devices
✅ No lock-in

Apple-Certified Technical Support

Specialised support for:

• MacBook Air
• MacBook Pro
• iMac
• Mac mini
• Mac Studio
• iPhone
• iPad

Delivered by certified Apple consultants, remotely or on site when needed.

Apple Business Manager — Deployment and Management

Complete configuration of Apple Business Manager, MDM integration and creation of managed Apple IDs.

New devices can be shipped directly from the supplier to the employee — ready to work at first login.

Managed macOS and Application Updates

• Prior testing
• Planned maintenance windows
• Rollback available

Always up to date.
Never interrupting work.

Unlimited Cloud Backup and Data Recovery

• Automatic daily backup
• Encrypted cloud storage
• Granular or full restore
• Real recoverability verification

Endpoint Security for macOS

Native protection for macOS, with:

• Behavioural detection
• Ransomware protection
• Incident reports and root-cause analysis

“Macs don’t get viruses” is one of the biggest risks we see in the market.

Apple Integration with Microsoft 365 and Windows

DataRoad specialises in hybrid environments:

• Apple + Windows
• macOS + Microsoft 365
• Azure AD integration
• SSO and MFA
• Unified shares and identities

Sectors Where We Manage Business Apple Environments

• 🎨 Creative and Marketing Agencies
• 💻 Technology and Software
• 🏥 Healthcare and Clinics
• 🏨 Hospitality & Tourism
• 🎓 Higher Education
• ⚖️ Law, Consulting and Finance
• 🌍 Embassies and Diplomatic Organisations
• 🏢 Multinationals with subsidiaries in Portugal

Apple and Windows — One Single Partner

DataRoad does not force you to pick sides.

✔ Apple certified partner
✔ Microsoft partner
✔ Hybrid environment specialist

One supplier.
One team.
No conflicts. No blind spots.

Why Choose DataRoad

✔ Apple Technical Partner certified
✔ Technicians with active Apple certifications
✔ 24/7 (Premium 365) monitoring
✔ No lock-in
✔ 11+ years of business IT experience
✔ 5⭐ Google rating
✔ TOP 5% Best SMEs Portugal

📞 +351 211 459 950
✉ geral@dataroad.pt

👉 Request an Apple diagnostic, no obligation

Organisations that trust DataRoad with their operations

From the public setor to international groups — infrastructures where stopping is not an option

Discover all the advantages

IT Support & Implementation

IT Assistance

IT assistance for companies: on-site, remote and phone IT support

Wireless Networks

Installation, configuration and deployment of corporate wireless network solutions, with management

IT Security

IT security and data protection solutions for workstations, servers and networks

Helpdesk Support

IT support for users — on-site, remote and by phone. Permanent business support

IT Unlimited Retainer

On-site, remote and phone support for all of your company's IT systems

Backups

Data security with monitoring and alerting. Local and remote backups. Disaster Recovery solutions

IT Networks

IT network maintenance, deployment, management and optimisation

IT Consulting

Analysis, management and optimisation of IT solutions, networks, systems and IT security

Cloud Solutions

Cloud solutions for security, sharing and collaboration, 365 & GSuite. Deployment, management and maintenance

Business IT Support

Client portal: everything logged, nothing forgotten

Open, track and review the history of every support request, with visible deadlines, an assigned owner and monthly activity reports.

Requests lost between emails and phone calls always delay resolution — and nobody can prove what was requested, or when.

Full transparency about what your company asks for and what we deliver.

Support requests lost between emails and phone calls always delay resolution.

In the client portal you log, track and review the history of every request, with visible deadlines and nothing forgotten.

Want this level of follow-up in your company? Talk to us →

+351 211 459 950

(Call to Portuguese landline)

sales@dataroad.pt

Certifications and partnerships that sustain our level of service

We work with the manufacturers leading the enterprise market, with a certified team in every technology we deploy

Contact us now

Contact Form

Ask DataRoad for a proposal — we handle the rest with a fast, clear answer to support your company's needs.

Tell us what you need. IT support, network installation, cybersecurity, office relocation or simply a second opinion on your IT infrastructure — we are here to help.

Fill in the form and a specialised technician will contact you the same day.