In this article
- DataRoad chosen to guarantee the “Unlimited” monthly IT service to Ares...
- A monthly IT service designed for “zero worries”
- Scope of DataRoad support for Ares Capital
- What Ares Capital represents in the market
- Why IT Unlimited makes sense for demanding businesses
- DataRoad: know-how, experience and certifications
- Practical benefits for the operation (what changes on a day-to-day basis)
- FAQ — Frequently Asked Questions
- Want “zero worries” about IT? Get in touch with us
Project details
- Client
- Ares Capital
- Sector
- Companies and offices
- Intervention
- Business wireless networks · Firewalls and security · Servers and infrastructure · Unlimited IT support
- Year
- 2019
DataRoad chosen to guarantee the monthly IT “Unlimited” service to Ares Capital
A DataRoad she was chosen to ensure the monthly IT support and assistance service IT “Unlimited” à Ares Capital, as part of a annual IT support contract. This agreement reinforces DataRoad's commitment to ensuring business continuity, a stability and good working order of their clients' information systems — with a support model designed for companies that demand rapid response, predictability and zero interruptions.
With the IT Unlimited, Ares Capital now has an IT operation monitored continuously, combining proactive monitoring, remote support, alarmism, e reporting regular, provided by a specialist team.
A monthly IT service designed for “zero worries”
Today, IT is no longer just “support”: it is a business pillar. A connectivity failure, server downtime or Wi-Fi instability can result in loss of productivity, operational delays and security risks.
That is why the model IT Unlimited by DataRoad was designed to meet two essential needs of businesses:
- Keep everything running without stoppages (availability and performance)
- Ensure cost predictability with regular monitoring and professional processes
This monthly monitoring model focuses on prevention, with rapid intervention when necessary and constant visibility into the state of the systems.
Scope of DataRoad support for Ares Capital
Under the monthly support contract, DataRoad will provide IT support and continuous assistance critical areas for daily operation, including:
- Workstations and users continuous support and incident resolution
- Wireless (Wi-Fi) network and connectivity (stability, coverage and performance)
- Printing and peripherals operational support and business continuity
- Central servers and services (monitoring, availability and maintenance)
- Internet and calls connectivity monitoring and quick resolution
This service also includes, monitoring, remote support, alarmism e reporting, ensuring proactive, indicator-driven management — rather than a reactive “fire-fighting” approach.
DataRoad thanks Ares Capital the trust and preference for our services IT consultancy, IT support e management and maintenance of IT networks.
What Ares Capital represents in the market
A Ares Capital is recognised for investments and asset recovery in Portugal, including the acquisition of Evora Shopping (later Évora Plaza), with the resumption of construction and the intention to complete the project following its acquisition from Novo Banco.
It is also referred to as an investor with originating in the Emirate of Dubai, with operations in the real estate sector.
In real estate news, Ares Capital appears associated with the purchase and recovery of assets such as the Évora Shopping/Évora Plaza and the Roma Water, in Lisbon.
Why IT Unlimited makes sense for demanding businesses
Businesses with dynamic operations and critical needs value a partner that:
- Prevent failures before they impact the business monitoring and alarm systems
- Reply quickly to reduce downtime
- Ensure consistency and method (processes, reporting and documentation)
- Bring predictability to cost and planning (monthly contract)
With IT Unlimited, support is no longer “when there is a problem” and becomes ongoing management — with monitoring, metrics and continuous improvement of the IT environment.
DataRoad: know-how, experience and certifications
DataRoad positions itself as a technological partner with specialised know-how, experience e qualifications across different manufacturers and areas of activity, including:
- IT support and IT fleet management
- Installation and management of computer networks and enterprise Wi-Fi
- Professional IT services for businesses
- Cyber security and operational best practices
Over time, we have been developing projects in the areas of support, infrastructure, networks e IT operations, with a focus on stability, scalability and efficient response.
Practical benefits for the operation (what changes on a day-to-day basis)
With IT Unlimited, Ares Capital now has a results-driven approach:
✅ Fewer interruptions
Monitoring and alarms help to detect deviations and incidents more quickly.
✅ More productivity
Remote support and resolution processes reduce downtime for users and teams.
✅ Control and visibility
Regular reporting makes it possible to monitor the state of the IT environment and support decision-making.
✅ Growth with structure
A well-maintained IT infrastructure facilitates expansion, new integrations, and service evolution.
FAQ — Frequently Asked Questions
What is DataRoad’s IT Unlimited service?
It is a service provided by monthly IT support which combines monitoring, remote support, alarm management and reporting to ensure the company’s systems continue to operate stably and predictably.
Does IT Unlimited include support for corporate networks and Wi-Fi?
Yes. The service may cover wired/wireless network, connectivity, access points and troubleshooting performance and availability issues, in accordance with the defined scope.
Is there regular reporting and monitoring?
Yes. DataRoad includes reporting and monitoring the IT environment, with a focus on a proactive approach.
For what sort of businesses does this make the most sense?
For companies that value business continuity, quick reply, expected cost and a specialist team providing ongoing IT support.
Want “zero worries” about IT? Get in touch with us
If your company needs monthly IT support, IT outsourcing, network management, monitoring With a team ready to ensure your operations are always up and running, DataRoad has the right solution for you.
➡️ Request a quote from IT Unlimited
➡️ Book a technical assessment
➡️ Speak to a DataRoad expert
Find out more about our IT Unlimited service here
Managed IT services for businesses
IT services and IT maintenance for businesses
Do you need reliable IT support? DataRoad offers IT support and a helpdesk for businesses, with a rapid response and no small print. Find out about our IT support services.
DataRoad — ongoing IT support for businesses
A DataRoad is a Portuguese company specialising in managed IT services (MSP), headquartered in Alfragide (Lisbon) and with an active presence in Porto, Faro, Funchal, Évora, Setúbal and Beja. Since 2015, it has ensured the smooth running of IT infrastructures for businesses that cannot afford downtime — hotels, clinics, embassies, universities, multinationals and demanding SMEs — with a certified technical team, continuous monitoring and 24/7 support.
DataRoad ensures the ongoing IT support of companies via the service IT Unlimited: unlimited support at a fixed cost, both remote and on-site, with 24/7 monitoring, alerts and proactive interventions. The aim is simple — to prevent problems from even bringing operations to a standstill.
DataRoad Services
- IT Unlimited — round-the-clock IT support: unlimited support at a fixed cost, both remote and on-site, with incident management and rapid response.
- Computer networks and structured cabling: network design, installation and certification; Layer 3 switching and PoE.
- Enterprise wireless networks (Wi-Fi 6 and Wi-Fi 7): coverage study, cloud management and isolated visitor networks.
- Cybersecurity and corporate firewalls: perimeter protection, traffic control and threat mitigation.
- Servers, backups and disaster recovery: servers, NAS devices and centralised backups.
- CCTV video surveillance: video surveillance systems with continuous recording.
- Monitoring, alarm systems and reporting: real-time monitoring, automatic alerts and proactive interventions.
- IT consultancy and project management: relocation of premises, new facilities and modernisation of infrastructure.
- Cross-platform support: Windows and Apple environments, with comprehensive management of the IT infrastructure.
Get in touch with DataRoad
Do you need IT support for your business, to set up or upgrade your network, or simply a second opinion on your infrastructure? We’ll assess your situation and provide you with a no-obligation quote.
