About DataRoad, an IT Services Company

What sets us apart from any other IT company in Portugal

1 – Genuine certifications from the manufacturers who import the products

DataRoad is a certified partner of Ubiquiti, Cisco, Sophos, Fortinet, Dell, Microsoft, VMware and Apple — amongst others. These certifications are not merely for show. They represent technical expertise validated directly by the manufacturers of the systems and equipment we use. When we work on a network, a firewall or a server, we do so with the right tools and the technical expertise needed to get it right first time.

2 – The team that installs the system is the same one that provides support

One of the most common problems in the IT sector is subcontracting: a company sells the service, but it is carried out by someone else – someone with no knowledge of the client’s environment, no track record and no direct accountability. At DataRoad, this does not happen. The team that installs the network is the same one that subsequently supports it. Whoever configures the server knows every detail of your infrastructure. This continuity translates into faster responses, fewer errors and a relationship of trust that is built up over time.

3 – No-contract model — our quality guarantee

IT Unlimited has no minimum contract term. Any client can terminate the contract whenever they wish, without penalty. This condition is not a commercial concession — it is simply the most honest way of saying that we have confidence in our work. If we do not deliver value, we do not deserve to stay. And if we do deliver — as we have been doing — we do not need contracts to tie anyone down.

4 – An immediate response, not just a promise to reply. An immediate SLA for urgent incidents.

In the IT support market, SLAs are often just a fancy way of telling the customer how long they can expect to wait before their issue is dealt with. At DataRoad, our approach is different: critical issues are treated as critical, not simply queued up. 24/7 monitoring means that our team is often already resolving the issue before the customer even realises there is one.

5 – Nationwide coverage with a local presence

Having an office in Lisbon and claiming to serve the whole country is easy — but it’s not the same as having a genuine presence. DataRoad has the capacity to provide on-site support in Lisbon, Porto, Faro, Funchal and Évora, with technicians who are familiar with local businesses and environments. For chains with multiple branches or companies with offices in different regions, this means the same level of service throughout the country, with the same dedicated team.

Some of the sectors we serve in the IT sector

Hospitality

DataRoad has the largest published portfolio of hotel projects of any MSP in Portugal. We serve boutique hotels, city-centre chains and resort properties, with solutions covering networks, guest Wi-Fi, hotel management systems, CCTV, firewalls and 24/7 support. Because a hotel never closes — and neither can its IT systems.

Health and Clinics

Clinics, hospitals and private healthcare centres rely on DataRoad for the comprehensive management of their IT infrastructure. In environments where system continuity is critical — clinical records, networked medical equipment, internal communications — proactive monitoring and an immediate response make all the difference.

Embassies and International Organisations

DataRoad has a proven track record of supporting diplomatic missions and international organisations based in Portugal, where the requirements for security, confidentiality and reliability are the most stringent in the market.

International Companies in Portugal

Portugal is increasingly becoming the destination of choice for international companies looking to set up European offices. DataRoad is the leading technology partner for these companies — with a bilingual team, experience in multinational environments and the ability to integrate with global infrastructures.

Universities and Educational Institutions

Environments with hundreds or thousands of users, complex networks and specific security requirements. DataRoad has experience in large-scale structured and wireless network projects for the higher education sector in Portugal.

SMEs and Growing Businesses

Most of our clients are companies with between 10 and 200 employees who have realised that IT is far too important to be dealt with on a reactive basis. IT Unlimited was set up precisely for these organisations: to provide enterprise-grade support at a cost appropriate to the size of an SME.

Our mission, vision and values

Mission To ensure that companies’ technology always works — with technical rigour, an immediate response and a genuine partnership that goes far beyond a support contract.

Vision To be the leading MSP in Portugal for companies that demand absolute excellence in the management of their IT infrastructure — recognised for our results, our transparency and the trust we inspire in every client.

Values

Liability — When we take over a company’s IT systems, we assume full responsibility for their operation. There are no problems that aren’t our responsibility.

Transparency — We communicate clearly, put forward proposals without any small print, and report honestly — even when the news isn’t the best.

Technical excellence — We continually invest in the training and certification of our team because we believe that doing well is not enough — we must keep improving.

Partnership — Our clients aren’t just tickets in a helpdesk system. They’re businesses with their own stories, pressures and goals. We know them. We work with them — not just for them.

Availability — 24 hours a day, 365 days a year. Not just a slogan, but an operational commitment.

Awards and honours

DataRoad has been recognised for the second year running as Top 5%: Portugal’s Best SMEs, with a Performance and Financial Soundness Index rating Excellent. We are members of the Commitment to Timely Payment, reflecting our standards of integrity and sound management. We carry out an assessment of 5 stars on Google featuring dozens of testimonials from real customers — every single one of them published organically.

We are certified partners of: Ubiquiti · Cisco · Sophos · Fortinet · Dell · Microsoft · VMware · Apple

DataRoad in figures

• Operations in 5 cities — Lisbon, Porto, Faro, Funchal and Évora
• Growth of 73% for two consecutive years and growth every year
• Dozens of active customers in critical sectors — the hospitality industry, healthcare, diplomacy, education and multinational companies
• 24/7/365 support with continuous monitoring of the entire managed infrastructure
• Contracts without a minimum commitment period — we stay because we deserve to, not because we have to

Why do the most demanding companies choose DataRoad?

Embassies choose DataRoad because security is non-negotiable.
Hotels choose DataRoad because a check-in that’s been put on hold at 2 am can’t wait until Monday.
Clinics choose DataRoad because patient records must never be inaccessible. Multinationals choose DataRoad because they need a local partner who speaks their language — both technical and human. SMEs choose DataRoad because they have finally found an IT company that treats their problems as its own.

The common thread is always the same: these are organisations that have realised that IT is far too important to be left to chance.

We do IT properly.

Get in touch with us

DataRoad offers a free, no-obligation initial meeting and audit. We analyse your company’s current infrastructure, identify vulnerabilities and opportunities for improvement, and present a clear proposal — with no pressure, no small print and no obligations.

If you want to know what it’s like to have your IT issues properly sorted out, start by here.