4 min read DataRoad In short Geography still decides half of the service. Monitoring and support are done remotely, but cabling, hardware and network surveys require someone on-site. Each region has a
Computer Support and IT Services
This section of the website brings together content on IT support and services geared towards companies that are considering changing their IT provider. Changing IT supplier worries many managers, largely due to the fear of losing configuration history, access credentials or continuity of support during the transition. In the articles gathered here, DataRoad explains how it manages this process in a structured way: a complete audit of the existing infrastructure, validation of current contracts and licensing, phased migration of critical services (email, backups, VPN, domain) and a period of enhanced monitoring during the first few weeks following the transition to ensure there are no breaks in service. This process is normally driven by dissatisfaction with response times, a lack of reporting on incidents or the absence of a formal service commitment from the previous supplier. It is precisely this formal commitment that DataRoad clearly defines for every client. To find out what response times and service guarantees you can expect after the switch, please consult the Service Level Agreements (SLAs) applied by DataRoad.
3 min read DataRoad In short In a clinic, stopped IT means a full waiting room. Fault tolerance is much lower than in an office. Health data is a special category under the GDPR —
9 min readDataRoadIn this articleThe IT Unlimited model: the third way in IT supportAll DataRoad IT servicesPartners and certifications that elevate your infrastructureResponse times (SLA) you can count onNational and international coverageWhy
5 min readDataRoadIn this article DataRoad reinforces its national and international presence and consolidates itself as…DataRoad's Specialised Areas of ActivityIncident response times or SLAs (service level agreements)A company prepared for national and international technological challenges and…DataRoad
3 min read DataRoad In this article Professional IT Services and Specialised Technical Support… Specialised and Certified Technical Team IT Services for Businesses: Complete Support and Maintenance… Monthly IT Support Agreements – Flexibility and Guarantee of… Areas of Specialised Support Why Choose